Grand Hotel Santa Lucia

“Lovely hotel”

A very comfortable hotel with helpful staff, clean spacious rooms and wonderful views of The Bay of Naples

“Great hotel in a great location”

My wife and I stayed eight nights at Grand Hotel Santa Lucia. The hotel is located close to the sea and the castle with a lot of restaurants around. Most parts of the city can be easily reached by foot and we walked most if the time to reach the old town and museums. The staff of the hotel was very… more

My wife and I stayed eight nights at Grand Hotel Santa Lucia. The hotel is located close to the sea and the castle with a lot of restaurants around. Most parts of the city can be easily reached by foot and we walked most if the time to reach the old town and museums. The staff of the hotel was very friendly and pro active. Room was very clean with comfortable bedding. We for sure will come back again.

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“Nice room but not a good value”

Excellent location and a nice room, but the service, amenities, and overall value does not match the pricing. First, the positives. The location on the waterfront is excellent. Note that the roadway in front of the hotel is currently under construction, with extremely limited vehicle traffic (on… more

Excellent location and a nice room, but the service, amenities, and overall value does not match the pricing. First, the positives. The location on the waterfront is excellent. Note that the roadway in front of the hotel is currently under construction, with extremely limited vehicle traffic (one lane, one direction). This means no traffic noise, which is really nice. There was no active construction while we were there, but it could be a problem once it starts up again. Access by vehicle can be a challenge due to the closed roadway (took us 2 hours to travel the last 1.5 miles by car the day of our arrival - absolute gridlock). After switching rooms due to a problem with our first room (see below), we wound up in a junior suite on the corner. The room was spacious and attractive, with a lovely view of the Gulf of Naples. There was a combined circular jacuzzi tub/shower, which was a bit awkward as a shower but nice for soaking. Bed was comfortable, with high quality linen sheets. Where this property falls down is providing service and value commensurate with the very high rates. There was no pre-arrival welcome email, nor any advance warning about the serious traffic impacts of the road closure. We were given one small bottle of free water for a two night stay. Tea and coffee (Nescafe instant) were not replenished. Front desk staff were competent, but there was no warmth or real welcome at all - the only exception being the porter, Mario, who was both charming and extraordinarily helpful. We also had an issue with the very strong chemical scent of the air freshener used by housekeeping. It was overpowering. It was so unpleasant, we had to move from our initial room; the second room was better, but the scent was ever-present in the hallway. We found it baffling the hotel would use such a strong and unpleasantly scented product. While this was not a bad stay by any means, I would have a hard time recommending this property in light of the very high pricing.

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“Disappointing Stay”

I was extremely disappointed with the Grand Hotel Santa Lucia. There was construction outside of the hotel along the waterfront and I was not advised of that before I booked the room. The room itself, although nicely done, was next to a taxi stand, where there were at least a dozen taxis waiting … more

I was extremely disappointed with the Grand Hotel Santa Lucia. There was construction outside of the hotel along the waterfront and I was not advised of that before I booked the room. The room itself, although nicely done, was next to a taxi stand, where there were at least a dozen taxis waiting for hotel guests (there are many hotels along the waterfront) to leave. It was so noisy we could not sleep. The drivers hung out there, spoke loudly and were constantly honking horns. The hotel room was too warm, we could not control the temperature and it was too noisy to open the windows. The breakfast was poor/mediocre - not much selection and unappealing, similar to a breakfast at a chain hotel in the states. The staff were somewhat aloof. The hotel room was too expensive considering those factors and I would not return. It was recommended to me by a friend and I cancelled the room in the hotel that I originally booked, which was a third of the cost. I was in tears over the waste of money - I could have bought an authentic Murano vase when we were in Venice for the extra expense of this hotel.

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