Residenzaromacentro

“Amazing service and communication”

The short review: Stay here - book this property! The room was wonderful and clean, and the service was truly second to none! The long review: I cannot speak more highly of the service and communication from Giulia and Indira. My luggage did not make it to FCO and - being an ignorant American that… more

The short review: Stay here - book this property! The room was wonderful and clean, and the service was truly second to none! The long review: I cannot speak more highly of the service and communication from Giulia and Indira. My luggage did not make it to FCO and - being an ignorant American that cannot speak Italian - I struggled to communicate with the luggage retrieval agency. After four days of trying to troubleshoot on my own, I explained the situation to Giulia. She immediately offered to call for me, finding that they had my suitcase, but it was not scheduled to be delivered until after my departure from Rome. She made multiple follow-up calls to coordinate on my behalf and by that night, I had my luggage in hand. I quite literally could not have done that without her. It saved my trip and I do not know how to thank her enough. Add this to Giulia’s patient, kind, and thorough communication prior to our stay - addressing questions about room size, bed setup (they were able to split a large bed into two smaller beds for my friend and me), and airport transfer (she arranged airport pick up, which we highly recommend). The room was clean and spacious - amazing shower with great water pressure and hot water. The location was in a safe and relatively quiet area. It was away of the busiest areas but still had restaurants and shops around the corner, and within 15 minutes walking to attractions and more dense shopping and dining areas. Indira was the face of service for the hotel, presenting a beautiful breakfast spread and kind words every morning. The rooms were serviced every day, so we returned to a tidy room and made-up bed after each day of sightseeing. The comfort and service of Residenza Roma Centro exceeds its price point - do not hesitate to book here. Thank you again Giulia and Indira!

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“Lively stay in quiet and private hotel”

Lovely hotel, clean, quiet and with good service. We were able to book an airport pick up through the conversation with the host. Rooms were well kept and cleaned daily. Great air conditioning, 10 minutes to the nearest metro and around 20 minutes to the trevi fountain. We only had coffee and wrap… more

Lovely hotel, clean, quiet and with good service. We were able to book an airport pick up through the conversation with the host. Rooms were well kept and cleaned daily. Great air conditioning, 10 minutes to the nearest metro and around 20 minutes to the trevi fountain. We only had coffee and wrapped pastries for breakfast however the hotel is very close to other cafes/restaurants. A very nice stay.

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“Comfortable Rooms in a Quiet Area”

We had the pleasure of staying here for 4 nights. There is no sign that is obvious on the outside of the building, so trust your driver or Google Maps when finding it. The hotel is very secure, you have an electronic code given to you to access the building, another one for accessing your floor, an… more

We had the pleasure of staying here for 4 nights. There is no sign that is obvious on the outside of the building, so trust your driver or Google Maps when finding it. The hotel is very secure, you have an electronic code given to you to access the building, another one for accessing your floor, and a different code for accessing your room. We never felt unsafe in the area, and it was an easy 20 minute walk to the Trevi Fountain. So, it was in a quiet area, but close to most attractions and shopping. The room was well appointed, air conditioned, and cleaned each day. The beds were comfortable, there is a safe for your valuables in the room as well. The staff at the hotel - there were two we interacted with - Indira as well as the owner (sorry, I forgot her name). Both were very responsive, ordering taxi's for us as well as airport transportation. Breakfast was simple, but adequate. I positively recommend this hotel without any problems and give it 5* for comfort and location. It is not the Westin or Hyatt, but you're also not spending another $500 per night!

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“Decent room, no staffing”

The room was nice and clean. Though there was occasionally a smell which we couldn't put our finger on. The location is a little off the beaten path, and it was sometimes hard to get a cab to take us to various attractions. One morning we thought we were going to miss our Coliseum tour because t… more

The room was nice and clean. Though there was occasionally a smell which we couldn't put our finger on. The location is a little off the beaten path, and it was sometimes hard to get a cab to take us to various attractions. One morning we thought we were going to miss our Coliseum tour because three cabs cancelled on us. There also aren't too many restaurants real close, though there are some within a 5-block radius. The one true complaint we had was that there was rarely any staff on site at the hotel. Most of the time the desk was empty. And calls to the desk or what's app messages rarely provided much help. My wife hurt her foot and the place didn't even have any ice we could use to ice her swollen ankle. Nor was there anyone on site to ask about it. I was told (via What's App) to go to the pharmacy--not even given an address for the nearest one.

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