Palace Hotel Desenzano

“Taxi Help”

On the night shift Dali went above and beyond to help us try and sort taxis for the airport

“A truly wonderful experience from start to finish”

We stayed at the Palace Hotel Desenzano for five nights in June as a family of four (two adults and two children), and it was a truly wonderful experience from start to finish. The hotel offers beautiful views of Lake Garda from both the rooms and the rooftop pool. It's in a good location, particu… more

We stayed at the Palace Hotel Desenzano for five nights in June as a family of four (two adults and two children), and it was a truly wonderful experience from start to finish. The hotel offers beautiful views of Lake Garda from both the rooms and the rooftop pool. It's in a good location, particularly if you have a car and want to explore the surrounding towns and villages. The hotel itself is immaculate and welcoming. Breakfast each morning was excellent, with a wide variety of options and attentive staff who made everyone feel well looked after. A special mention goes to Dali, the Night Manager, who went above and beyond for us. As we had a very early flight home, he thoughtfully prepared breakfast bags and fresh coffees for our family before we left. His kindness, professionalism, and attention to detail were the perfect ending to an already fantastic stay. We thoroughly enjoyed our time at the Palace Hotel Desenzano and would highly recommend it to anyone visiting Lake Garda. We wouldn't hesitate to stay here again.

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“Perfect Escape to Lake Garda”

Chose this as a trip from my Wife for my 60th Birthday and I can only say a fantastic place to be. The hotel is clean, comfy and stylish. The rooms are spotlessly clean, towels, bedding changed consistently. The room view was gorgeous, courtesy mini bar was very nice too. Small roof top pool was ni… more

Chose this as a trip from my Wife for my 60th Birthday and I can only say a fantastic place to be. The hotel is clean, comfy and stylish. The rooms are spotlessly clean, towels, bedding changed consistently. The room view was gorgeous, courtesy mini bar was very nice too. Small roof top pool was nice to cool off in end of day. Breakfast choice was very good indeed. Reception and staff very polite and helpful at all times. First time to Lake Garda and it will not be my last. Hotel is in the middle of both Desenzano & Sermione, 15 mins by cab or bus, would hire a car next time to explore. Overall I could not have had a nicer time and you will not be disappointed with this hotel choice. A big thank you to all.

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“Pleasant but not Palatial”

We were looking forward to our stay after being offered a complimentary ‘upgrade’ on our two rooms. Our room, the Panorama Suite was situated on the top floor (3) and had great views of the lake below some 500m away. The balcony whilst large with 4 sun loungers and plenty of chairs looked a little … more

We were looking forward to our stay after being offered a complimentary ‘upgrade’ on our two rooms. Our room, the Panorama Suite was situated on the top floor (3) and had great views of the lake below some 500m away. The balcony whilst large with 4 sun loungers and plenty of chairs looked a little sparse and in need of some planters, redecoration and could be made so much better. Upon entering the suite there was hanging / storage space on either side, complete with safe. A large lounge area with two 2 seater sofas and coffee table, tea n coffee making facilities, TV and huge but very heavy / stiff sliding patio doors led to the balcony. Either side of the lounge were 2 bedrooms with en suite bathroom and each had TV’s with very limited sky coverage. Wifi coverage was good, breakfast was also very good, lots options yet our lunch experience was both poor and expensive, resulting in us not eating or drinking at all throughout our stay save for breakfast. Water pressure in bathrooms was very poor, especially at peak times. Overall I’d say the hotel was slighted dated, albeit clean and more than acceptable. Both the outside pool (not heated) and roof top pool (heated) were IMO small and I was disappointed to find that no gym was available. The spa facilities were good but only available at limited times from 3pm and needed booking in advance. Only one slight issue where we ordered a taxi via the hotel desk. Beware some of the taxis already have a significant charge on the meter before you start, resulting in you paying double! For example, a typical trip into Desenzano, some 10+ mins away was around €16 whereas on this occasion a similar length trip to Sirmione cost us €30! Basically the taxi driver telling us we had to pay for his journey from Desenzano to our hotel, which I’ve never heard of in my life. When I challenged the hotel we received mixed responses stating that the driver was a thief but also that taxi companies operating out of both Desenzano and Sirmione like to stay locally. The whole taxi situation was both confusing and expensive throughout our stay and leads me onto probably the most important part of my review. The location of the hotel was for me the main issue. Yes it was a short walk into Rivoltella where we did find some lovely eating places, but if we wanted to head into Desenzano, which is much bigger, has access to ferry and the train station it was circa €35 round trip every time and when doing twice a day becomes expensive. Sirmione, which is also close by is again a 10 min taxi ride to the ‘old town’. If I had my time again (weeks stay) I think I would be looking for a more central location either in Desenzano or Verona itself which offers so much more connectivity

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