Sheraton Milan San Siro

“Close to San Siro Stadium!”

We arrived late at night and slept in the following morning. The room was decent, though the AC was fixed at 18°C — which we understand is standard for the season — and no matter what we tried, the temperature couldn't be adjusted. We're used to being able to lower it in other places, but that wasn… more

We arrived late at night and slept in the following morning. The room was decent, though the AC was fixed at 18°C — which we understand is standard for the season — and no matter what we tried, the temperature couldn't be adjusted. We're used to being able to lower it in other places, but that wasn't an option here. The hotel was undergoing renovation, so some areas were still receiving finishing touches; the pool, for instance, was not yet open. We had originally planned to catch a soccer match, but our timing was off by two days, so we decided to move on with our trip. On the plus side, the blackout curtains did an excellent job of keeping the room dark, and the bed and pillows were very comfortable. I'm sure there are other accommodation options closer to downtown that might offer better value for the price. Keep in mind that it will take you 15 min by metro to get downtown from here.

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“Disappointing Service Standards Despite Comfortable Rooms”

The rooms at Sheraton Milan are spacious, and the beds are very comfortable. Some areas could use a refresh and more thorough cleaning, but this did not affect our stay too much. Unfortunately, the experience around the pool was disappointing. The pool bar was closed, meaning guests had to walk th… more

The rooms at Sheraton Milan are spacious, and the beds are very comfortable. Some areas could use a refresh and more thorough cleaning, but this did not affect our stay too much. Unfortunately, the experience around the pool was disappointing. The pool bar was closed, meaning guests had to walk through the entire hotel just to get water from the lobby bar. The pool terrace was also poorly maintained: all the chairs were covered with pine needles, which did not appear to be cleaned away. The breakfast arrangement was particularly unpleasant. Guests were divided into two groups: club members and everyone else. Club members were seated in privileged areas, while the remaining guests were directed outside. Why create such visible separation between guests? If the hotel wants to offer special benefits to club members, there are much more elegant ways to do it, such as welcoming them with a bottle of prosecco in their room or offering a complimentary dinner. Making other paying guests feel like second-class visitors is not good hospitality. What was completely unacceptable was that a delivery or unloading of supplies and equipment took place at 5:30 in the morning, directly below our room windows. Being woken up by this kind of noise so early is not something guests should have to experience in a hotel, especially one of this standard. The hotel offers two complimentary shuttle buses to Milan city centre, which sounds useful, but both were fully booked during our stay. On a positive note, we were sometimes lucky enough to find a taxi waiting outside the hotel, and it was cheaper than using Uber. Overall, the hotel has comfortable rooms and good potential, but the service concept and attention to detail need improvement, especially for a property carrying the Sheraton name.

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