Grand Hotel Hermitage & Villa Romita

“Fantastic Family Hotel”

Sadly, we have just returned from our fabulous week long stay at The Grand Hotel Hermitage. The staff could not be more welcoming, helpful and polite. As a family with small children, we loved the hotel and its facilities. Nothing was too much hassle. Forgotten charger, fussy eaters? All sorted wit… more

Sadly, we have just returned from our fabulous week long stay at The Grand Hotel Hermitage. The staff could not be more welcoming, helpful and polite. As a family with small children, we loved the hotel and its facilities. Nothing was too much hassle. Forgotten charger, fussy eaters? All sorted with no fuss! The pool area is excellent. The rooms and food are lovely and traditional. A major point of excitement each night was the dessert trolley! The views from our seaside view room were exceptional. Sorrento is a quick shuttle bus (included) away. Thanks for having us!

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“A Gem in Sorrento — Hospitality at Its Finest”

Our family (my husband, our 8‑year‑old daughter, and myself) stayed at the Grand Hotel Hermitage & Villa Romita in July, and it was one of the most memorable hotel experiences we’ve ever had. This beautiful, traditional, family‑run hotel is exceptionally clean, well maintained, and full of characte… more

Our family (my husband, our 8‑year‑old daughter, and myself) stayed at the Grand Hotel Hermitage & Villa Romita in July, and it was one of the most memorable hotel experiences we’ve ever had. This beautiful, traditional, family‑run hotel is exceptionally clean, well maintained, and full of character. From the moment we arrived, we were met in the car park by Renato and Giovanni, who welcomed us with genuine warmth. Throughout our stay, the owner William, his daughter Gloria, and the whole team went above and beyond to ensure we were happy and comfortable. Their hospitality is truly outstanding. Communication before our trip was excellent. The hotel kindly accommodated our upgrade request and placed us in a lovely room with a balcony overlooking the pool, Sorrento, and Mount Vesuvius — absolutely stunning views. The waiting staff were amazing, encouraging me to use the little Italian I’d learned and offering guidance where needed. Head Waiter Salvatore and his team were attentive, friendly, and provided a hands‑on service that made every meal a pleasure. A special shout‑out must go to Tony, who made our stay even more enjoyable. Whether we were relaxing by the pool, having lunch or dinner, or enjoying evening drinks, Tony ensured we were comfortable and well looked after. The food is of a very high standard and extremely reasonably priced. We tried several dishes, but the club sandwich deserves a special mention — absolutely delicious. This hotel is a gem, run by people who clearly love what they do. We felt genuinely cared for throughout our stay and would return in a heartbeat.

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“Enjoyable stay”

We loved our stay here. The staff couldn’t do enough for us and we found the service to be excellent. The room was very clean and the views were stunning. The pool was nice, though it was difficult to get a sun lounger, particularly in the afternoon when coming back from Sorrento. It was very peace… more

We loved our stay here. The staff couldn’t do enough for us and we found the service to be excellent. The room was very clean and the views were stunning. The pool was nice, though it was difficult to get a sun lounger, particularly in the afternoon when coming back from Sorrento. It was very peaceful around the pool. The location is good and the nearby Sant Agata is a lovely village to visit and eat some traditional food at very reasonable prices. Wen appreciated the shuttle bus in Sorrento but wish it would run earlier and at later times. We did come back later one night and organised a taxi with hotel for 50 euros. The only issue we had is that we didn’t like the food. We went half board and the food we got served was similar to school canteen like food. We ordered veal and it was extremely rubbery with a thin gravy with it. As we were only there for a short time we didn’t bother eating at the hotel again and went for some excellent meals in Sant Agata which is a five minute walk away. I would definitely stay here again but wouldn’t bother booking half board as there are plenty of nice places to eat nearby.

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“Good points and bad points”

We had a week at this hotel as a family. There were good things about the hotel, and some things that could have been better. Location The hotel is up in the hills, and it is a bit of a winding road to get there, which isn't enjoyable if you get travel sickness. The hotel is a 10-15 uphill walk t… more

We had a week at this hotel as a family. There were good things about the hotel, and some things that could have been better. Location The hotel is up in the hills, and it is a bit of a winding road to get there, which isn't enjoyable if you get travel sickness. The hotel is a 10-15 uphill walk to the local town Sant Agata. The town was fabulous and the highlight of our stay. Excellent food and drink, and lovely gelato shops, all reasonably priced. It felt quite authentic and not too touristy. Rooms We booked through Tui and there were three classes of rooms you could book. We booked the middle and upper one. The most expensive room had incredible views. The other room wasn't as nice but still spacious enough. It had a balcony, but there wasn't much space and there was no table or chairs. We would have been a bit disappointed if we had just booked this standard of room. Shower was very old, but not a massive deal. The air con was excellent. The Pool area It could be difficult to get sun loungers in the morning. The pool area isn't enormous. As a previous review stated, the childrens pool is separated from the main pool by a blue velcro cover, it would look a lot better if it was clear glass and open it up more. The sun loungers don't go upright which isn't great if you want to read. The pool stops getting the sun at around 5pm because of the surrounding trees. The pool closes at 6pm, and empty sun loungers are routinely put down before this which isn't the most relaxing. Food The breakfast is pretty standard fare, there is no fruit juice and coffee from machine. I wouldn't say it hits the heights of a four star hotel but it is adequate enough. The food at the pool bar and the evening meal was the most disapppinting thing about this trip. We had booked the hotel because of the good reviews but we were quite underwhelmed by this. It is a hobby of ours to eat out often. The pool bar menu is quite expensive compared to local eateries, but the quality wasnt as good. The pizzas are stonebake bases and not traditional Neaopolitan bases you get in the local town, and they are twice the price. The evening meal was a very formal affair, but the quality of the food did not live up to this. They have a small buffet with bread, tomatoes, cucumber and beetroot. This was the same every night apart from one night were they had some extra vegetables. Some salami, prosciutto or olives would have been nice. There is then the traditional two courses. There was a few dishes I enjoyed, Canneloni was good and the Parma ham and melon was excellent. My wife enjoyed the Carbonara. The meat/fish course wasn't great quality and came with a garnish of small potatoes that weren't always cooked well, and another veg, which was typically used with all the meat/fish dishes that night. We had a seafood pasta dish one night, but the seafood looked like it had been defrosted and wasn't fresh or great quality. My wife had a prawn dish that was overcooked. They then bring a dessert trolley, but often items had ran out by the time it comes to you, which isn't great if your children had spotted something they liked. If I could make a suggestion it would be to have a simple childrens menu with a few simple dishes on it- pizza, simple pasta dish and a burger for example. We were given mixed messages from different staff about what kids could have and it was awkward asking all the time. Service We had a very warm welcome from reception on arrival and the staff there helped whenever we asked them for help. We found the staff professional, some warmer than others but I understand it is difficult when doing long shifts. Conclusion I think the hotel is good in some ways, but the food doesn't hit the mark. The views are spectacular and I would recommend getting a room facing out into the Bay of Naples. The restaurants in the local town were what we were looking for for our first trip to Italy. We would like to come back to Sant Agata , but I think if we came back to the hotel we would have to do bed and breakfast and im not sure it would work going back and forth to the local town for lunch and dinner.

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