Piccolo Mondo

“Enjoyable week but really a 3-star”

This is a well located hotel in Torbole within 0.5 km of Lake Garda with a nice walk c.2km around the shore of the lake and back into the town. Nearest location of ferries for visiting other towns is Riva, c.4kms away and accessible by buses mainly. Hotel bedroom was adequately sized with a comfor… more

This is a well located hotel in Torbole within 0.5 km of Lake Garda with a nice walk c.2km around the shore of the lake and back into the town. Nearest location of ferries for visiting other towns is Riva, c.4kms away and accessible by buses mainly. Hotel bedroom was adequately sized with a comfortable bed. Room and hotel seemed suitably clean. It needs to pay more attention to small maintenance - in our room the sink failed to retain water and the shower leaked a lot. In another a reported malfunctioning toilet seat was not repaired during the course of the holidays. We could only find one English language TV channel among the myriad of foreign language offerings. The room had a small fridge which enabled us to chill a bottle of wine. Something which both surprised and disappointed us was the lack of any coffee/tea making facility. I haven't experienced that in a hotel for over 15 years. While hot water could be got from the bar and a cup borrowed from the restaurant, this really wasn't good. Bring your travel kettle with you! Staff in all areas of the hotel were friendly and very helpful. Reception staff were efficient and were happy to print our boarding passes. Restaurant staff (and I instance Jordan and Diane) were very good. Cleaning staff were efficient. Hard to rate the hotel as 4-star but comfortably 3-star.

less

“Decent, clean hotel.”

Overall the hotel was decent, bedrooms big, comfortable and spotlessly clean, as is the whole hotel. It's in a convenient part of the lake, easy walk to riva in 40 mins. Staff all very polite and hard working, despite the unpredictable moody manager🙄. Breakfast was reasonable but the one thing that… more

Overall the hotel was decent, bedrooms big, comfortable and spotlessly clean, as is the whole hotel. It's in a convenient part of the lake, easy walk to riva in 40 mins. Staff all very polite and hard working, despite the unpredictable moody manager🙄. Breakfast was reasonable but the one thing that disappointed was the evening meals in the restaurant. Hit and miss, possibly two different chefs?. Through the week a couple were delicious, a couple almost inedible, and the rest nothing special. Given the price paid to travel department and the fact it is in Italy were food is incredible everywhere else, the food here is a huge let down. Special thanks to waiter Jordan, a very polite, if sometimes over efficient waiter, barman, and everything else in between (the lad never stops) one thing Jordan, please go sit down and let people eat without feeling rushed!! ! Nothing worse than someone constantly walking up and down(with squeaky shoes too) and whipping plates from under your nose as soon as you take the last bite!! Tbh I think the lad would be eaten alive by said grumpy manager if seen to be sitting down for 5 minutes!! Again overall good experience.

less

“Its Impossible”

Travelled with Travel Department from Ireland. The biggest problem with this hotel was the manager. The most obnoxious man we have ever met. When we, and other guests, politely asked for some help with various things, all he could gulder out was " Its impossible". He had our rooms air con set at 27… more

Travelled with Travel Department from Ireland. The biggest problem with this hotel was the manager. The most obnoxious man we have ever met. When we, and other guests, politely asked for some help with various things, all he could gulder out was " Its impossible". He had our rooms air con set at 27 degrees at night, via his computer. So guests cooking alive at night in that heat - some forced to open windows and therefore get eaten alive by mosquitoes. He was very rude openly to his staff. He wasn't aware i speak Italian, and gave his staff a real hard time needlessly. All his staff were superb especially Jordan the waiter. Cleaners were excellent. Serious health and safety risks - my room had a socket hanging out of wall. My a/c control was fitted upside down. Pics attached. The food was so and so, very limited, coffee sat at table was like dishwater. Fantastic genuine Italian restaurants nearby thankfully. On plus side we had an incredible view from room ( facing river). Our room was quiet and clean. All staff excellent ( apart from Mr Impossible). The location was excellent. With a change of manager, this hotel would be much better. All guests i spoke with agreed with me. I cannot recommend until that happens.

less