Astoria Resort

“”

The hotel is very beautiful and well maintained. There is a great pool and beautiful green premises. Our room was clean and comfortable. The breakfast is wonderful with great variety and plenty of options. The wifi didn't work in our room and it was very important to us. They took too long to fix… more

The hotel is very beautiful and well maintained. There is a great pool and beautiful green premises. Our room was clean and comfortable. The breakfast is wonderful with great variety and plenty of options. The wifi didn't work in our room and it was very important to us. They took too long to fix it and we felt the service wasn't good enough, but we asked for a compensation and they gave it to us, which was very nice of them and fair. I loved staying there. It's a very pampering hotel.

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“Disappointing”

The hotel is in nice surroundings. It is a 15 min walk into town (we knew this before booking) The room we had was in the main building but was of poor quality. The decor is very dated - think 1970's style. The bathroom was very small and it was not possible to stand at the sink ( which was plastic… more

The hotel is in nice surroundings. It is a 15 min walk into town (we knew this before booking) The room we had was in the main building but was of poor quality. The decor is very dated - think 1970's style. The bathroom was very small and it was not possible to stand at the sink ( which was plastic) and open the door- you needed to stand in/ close to the shower or next to the toilet. The room had the feel of a budget hotel. Paper cups were offered in the bathroom/ rooms for hot drinks ( there was a choice of 2 herbal tea bags) The pool and surrounding area was pleasant, clean but extremely busy. The spa was additional cost. An extra 20 Euros for 2 hrs to use the spa after 10am. The breakfast was however, excellent with plenty of choice and fresh food. We paid approx £250 Per night. I would suggest unless you are going to sit by the pool all day and eat every item at the breakfast buffet it might be more cost effective to stay somewhere else and find a good restaurant in town for breakfast. Overall disappointing.

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“Beautiful grounds - on edge of town . 10 mins walk to centre”

Astoria is located on the edge of town - next to the bus station and a highway. This means many rooms have a view or a urban city - when travelling from London to lake Garda this view is not what we wanted and can spoil the much anticipated trip. The description is not clear on the website. Th… more

Astoria is located on the edge of town - next to the bus station and a highway. This means many rooms have a view or a urban city - when travelling from London to lake Garda this view is not what we wanted and can spoil the much anticipated trip. The description is not clear on the website. The staff we excellent and professional but I think 9 nights should of raised flags in our designated room and they should of contacted us - as a result we had to move twice which was welcomee the change but obviously Means settling in is difficult and heightens issues with packing not having access to room on 2 days for a long time and we left items. Which were eventually found but not without persisting with the importance's i left my jewellery box in room 1 after moving and I had to persist on asking them to check the room - it was slow after 2 days they finally rechecked the room and it was found had they check when I first reported it as being left in the room it would of resolved l very quickly. Service is excellent at pool bar and breakfast however - breakfast a bit chaotic for us as queues mean that by the time you get everything for young kids adults have to queue for themselves as everything is a separate so everyone is eating at different times - it was not relaxing and created tension from the offset. Demand for on demand items such as eggs and crepes many times outstripped capacity and you can't rush the process. Eggs were often under cooked and seasoned poorly, too much salt on many occasions and every time we had to ask for 1 more minute to ensure eggs and crepes were cooked. We could re queue due to lengthy so often ended either with cereal and or a pastry. Coffee was ok not amazing Thatsaid the staff were excellent. Sadly on day 3 I lost my sunglasses inthe hotel and they were never returned, checking CCTV was only done after my husband persisted and still they only explored part of my whereabouts I was there for a further 7 days and they were not handed in or found and the camera shows I had them in the hotel.. Tje pool is cold - if it's below 24 degrees outside or you've had wet windy days it's tough as a result our kids hardly swan in the pool - this is a massive disappotment as we could do easily got an aptment on the lake without pool at a much lower price. We were a bit unlucky with the weather from this perspective had it be 28+ we would of enjoyed the cool water. That said the lakes have so much to offer the oooknis often just a part of ala day versus the whole day. Mininclub was a bonus the kids can come and goes and they please it's relaxed and variety with structure but not ridgid - very calm and focussed team. My kids are resistant to clubs but dropped in and out which was possibly due to the pool Being so cold. They could lnt play in it for long

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