Royal

“Family holiday in Riva del Garda / Hotel Royal”

We spent two weeks with my family at the Hotel Royal. I have been visiting Riva del Garda for over twenty years, so I know the local hotels well. I warmly recommend the hotel. The hotel is very neat and clean. The pillowcases and towels in our room were changed daily and the sheets every other da… more

We spent two weeks with my family at the Hotel Royal. I have been visiting Riva del Garda for over twenty years, so I know the local hotels well. I warmly recommend the hotel. The hotel is very neat and clean. The pillowcases and towels in our room were changed daily and the sheets every other day. The staff was always friendly and polite. I especially liked the good mutual humor and friendliness of the staff. I had a rental car at my disposal. I consider good and safe parking spaces to be particularly important, and there should be enough of them. The hotel has a parking lot in the yard, where we often parked our car. In addition to this, the hotel has a secure, lockable parking lot right next to the hotel. This is a very important thing, because several hotels in Riva del Garda are not able to offer a guaranteed parking space. The hotel breakfast was excellent. There was certainly everything possible on offer. The price level of the hotel is reasonable compared to the level of the hotel and the general price level of Riva del Garda. We will go to this hotel again.

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“Xmas ”

Just got back after a great stay at the hotel Royal over the Xmas holidays rooms good staff excellent Christina worked hard in the restaurant great service front of hotel staff were excellent nothing to much for them always excellent in all it was a great stay we’ll recommend it for our next visit … more

Just got back after a great stay at the hotel Royal over the Xmas holidays rooms good staff excellent Christina worked hard in the restaurant great service front of hotel staff were excellent nothing to much for them always excellent in all it was a great stay we’ll recommend it for our next visit to everyone Dave X

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“Hotel Royal booked as Xmas / New year package with National Holidays”

The hotel as such is clean and comfortable; the staff are friendly and efficient though at times short in number. As a place to stay for a short visit to the area whether on holiday or on business then it is adequate, though the hotel has a rather basic feel about it. Breakfast from the continental… more

The hotel as such is clean and comfortable; the staff are friendly and efficient though at times short in number. As a place to stay for a short visit to the area whether on holiday or on business then it is adequate, though the hotel has a rather basic feel about it. Breakfast from the continental buffet was quite acceptable. However, what was sold to us by National Holidays was not simply half board in a basic hotel but a complete “Festive package” that promised to cater for our every need throughout Xmas and New Year. We were led to expect entertainment and celebrations in keeping with the spirit of the festive period. Our expectations were therefore high. Unfortunately our hopes on the entertainment front were immediately dashed when we realised that the venue was a small area of the bar cleared of chairs and tables to make room for a lone guitar player who was to be our “entertainer“ for the whole of our holiday. Rather elderly with very little to say he appeared on three out of the ten evenings of our stay including New Years Eve. On the other seven evenings there was nothing so guests were left to their own devices and because the bar had insufficient seating many spent their evenings elsewhere. The same is true during the days when those who declined to go on the coach excursions (four of which were at extra cost) were provided with nothing but an empty bar to sit in. Lunch was not available leaving no option but to seek a cafe or another hotel many of which were closed. Before again offering a "festive package” at the Royal Hotel National Holidays should review their description bearing in mind the following points :- • The hotel is too small as a place of entertainment. Xmas and New Year revellers expect sufficient space to sit and to dance. • A single third rate musician does not meet people’s expectations of festive entertainment. • The meals generally were of limited choice. Bland, lukewarm and served in very small portions. Even the so called “Gala Dinners” were little better. Several guests left the dining room early on Xmas and New Years Eve expressing their disappointment at the cuisine being served. • A feature of the holiday was a visit by coach to a wine merchant where many guests made purchases as festive treats. However they were not happy to be told firmly that the hotel will not allow drinks on the tables other than those purchased at the bar. Such pettiness does nothing to create a “Happy Christmas” • Given that many cafes are closed during the holiday period it would be reasonable to expect the hotel to provide something for lunch even if it is only a snack to be purchased at the bar. • The hotel made only a token attempt at creating an atmosphere of celebration and in this they failed miserably. Finally the highest praise is due to the coach drivers David and James whose professionalism and friendliness saved this holiday from being a complete disaster.

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