Grand Hotel Bonanno

“3 night stay”

This hotel is located slightly out of the city centre but still within walking distance of the main attractions and the train station. It was about a 7 minute journey in a taxi from the airport. We arrived very late after our flight was delayed. Check in was efficient but not particularly friendly … more

This hotel is located slightly out of the city centre but still within walking distance of the main attractions and the train station. It was about a 7 minute journey in a taxi from the airport. We arrived very late after our flight was delayed. Check in was efficient but not particularly friendly or welcoming. We were in room 226. End of corridor room. Very quiet with electronic shutters. Furniture was dated and bed was hard but I did sleep well. Breakfast is included with lots of sweet options and not so many savoury and very little fruit. All areas of hotel were absolutely spotless. We had a very early morning flight and were offered a take away breakfast with a bottle of water.Solid option for a hotel with no frills.

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“A smile would go a long way to make guests feel welcome, guys”

I was a bit concerned about our stay before we went to the Grand Hotel Bonanno due to some of the negative comments posted previously. However. I found our superior room to be quite spacious, clean and cool. The breakfast has lots of things to choose from and the price of meals and drinks in the r… more

I was a bit concerned about our stay before we went to the Grand Hotel Bonanno due to some of the negative comments posted previously. However. I found our superior room to be quite spacious, clean and cool. The breakfast has lots of things to choose from and the price of meals and drinks in the restaurant is reasonable. We asked to get placed in a quiet room, which was OK most of the time, but the hotel is quite near a main railway line and the intercity trains are quite audible from about 6am. The most disappointing aspect of the hotel was the lack of friendliness from the staff. Not many smiles seen during our 3 night stay . When we arrived, I expected a smile and perhaps a "wecolme to the hotel Bonanno" but all we received was a surly look when I apologised for being early. I did not expect to be shown to the room straight away, but we were given a map and shown the way to the sights and almost told not come back until after 3pm. Other staff did not smile or want to interact either.

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“Overall fairly good”

Overall fairly good. Not 4* for a number of reasons. Reception staff great. Room, even though deluxe, fairly basic, no mirror in the bedroom, most of the plug sockets not working, shower leaking from all the joints, although still usable. Bar prices very reasonable. Be wary of the restaurant. Very … more

Overall fairly good. Not 4* for a number of reasons. Reception staff great. Room, even though deluxe, fairly basic, no mirror in the bedroom, most of the plug sockets not working, shower leaking from all the joints, although still usable. Bar prices very reasonable. Be wary of the restaurant. Very good at first but total rip off for the steak on the hot stone, mainly a very poor comunication problem. €32 for 1 person, it was not explained very well and most of the food went back as there was far to much. Our surprise at the cost was a shrug of the shoulders. They promote this dish but because their English is poor you really don't know what you're ordering, avoid unless you can speak Italian or can eat 3 peoples portions of meat!! Location is good, 15 minutes to the main attractions.

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“Terrible standard of rooms”

Very mixed experience. Nice looking hotel from the outside, reception staff were super friendly and helpful and on the face of it , it seems a nice hotel. The rooms are dated and pretty terrible, threadbare carpet, rock hard bed and basic furniture, AC was a joke - after 3 days we got it down to 23… more

Very mixed experience. Nice looking hotel from the outside, reception staff were super friendly and helpful and on the face of it , it seems a nice hotel. The rooms are dated and pretty terrible, threadbare carpet, rock hard bed and basic furniture, AC was a joke - after 3 days we got it down to 23 despite setting it for 19 so just didn’t work. Bathroom was terrible, years old fittings and shower cubicle falling apart pretty horrid all round. Breakfast content was good but the breakfast room is an obstacle course and you had to squeeze between tables to get anywhere so breakfast was not enjoyable. In this day, the hotel needs to sort out the poor rooms and breakfast set up

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“Easter break away”

We thought this was going to be a lovely hotel but it was so noisey, the beds were hard, the plug socket was hanging off the wall, you couldn't have the window open at night as the train track was right outside your window. The air con in the room wasnt working at all as the buttons were pressed i… more

We thought this was going to be a lovely hotel but it was so noisey, the beds were hard, the plug socket was hanging off the wall, you couldn't have the window open at night as the train track was right outside your window. The air con in the room wasnt working at all as the buttons were pressed in. The breakfast was the same in the mornings. The onky good thing about this hotel was how far places were. I found the staff were rude and didnt really understand you

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