Sansuiso

“Wonderful visit in the snow - 雪の中で心に残る滞在”

We visited Sansuiso in December 2022 in the snowy weather. Four of us stayed in a suite room with private bath in Shisuitei, the new wing. The room was spacious, clean, and very comfortable with a bedroom section (with 2 ample sized western beds) that can be separated with sliding doors at night, a… more

We visited Sansuiso in December 2022 in the snowy weather. Four of us stayed in a suite room with private bath in Shisuitei, the new wing. The room was spacious, clean, and very comfortable with a bedroom section (with 2 ample sized western beds) that can be separated with sliding doors at night, as well as a very big tatami room where two more people can sleep on futons. The heating system was top notch with precise control, and I should mention the toilet was equipped with top-of-the-line TOTO washlet bidet with automated lid and flushing. I have multiple food allergies, including gluten (celiac disease), and my husband cannot eat eggs or dairy products. When I explained this to them when I made the reservation, they readily accommodated us, and I was thrilled that they didn’t simply skip some things, but carefully prepared special course menus to match our needs. Since my mother was going through chemotherapy, we had a private room for dinner and breakfast (plus we could add whatever we wanted from the breakfast buffet to the prepared meal). Both my mom and her friend said they felt like they had been treated to a fine restaurant for each meal. It was our first time to stay in Tsuchiyu Onsen; we stayed there for two nights when it was snowing heavily due to a big cold wave. When my mom wanted to go shrimp fishing or my husband wanted to paint kokeshi dolls, the kind okami-san (innkeeper) tactfully allowed us to take the shuttle bus to the venue and the bus came to pick us up on the way back to the inn. Bathing with a view of the snowy slope and waterfall was also wonderful. The shuttle bus from right in front of the Fukushima station is convenient, too. If an opportunity presented itself, we would love to visit Sansuiso again. 2022年12月に、雪の降っている中で福島駅からの送迎バスに乗って伺い利用させて頂きました。リニューアル後の新館である紫水亭6階の露天風呂付きスイートルームに4人で宿泊させて頂いたのですが、広々として清潔感がありとても気持ち良かったです。部屋は広く綺麗で、引き戸で仕切れるベッド部分と、布団で寝られる大きな和室があり、とても快適でした。暖房設備もよく整っており、お部屋のセクションごとに細かくコントロールできます。 私はグルテン（セリアック病）を含む複数の食品アレルギーがあり、主人も卵と乳製品が食べられないのですが、予約時に説明をさせて頂いたところすんなり対応して頂き、それも何かを単に抜くというのではなく、特別にコース料理の中でそれに見合うものを丁寧にご用意して頂いたので感激しました。母が病気のため夕食は個室、朝食も個室のコース（＋バイキングで好きなものを加えることも可能）で、母も彼女の友人も「高級レストランでお食事させて頂いたようだ」と大変喜んでいました。 土湯温泉は初めてで、ちょうど大寒波で雪深い時に2泊滞在したのですが、母が経験したがっていたエビ釣りや夫が興味があったこけしの絵付けなどに行く際、ご親切な女将さんが機転を効かせて送迎バスに便乗させて下さったり、帰りにはバスがお迎えに来て下さったり、心に残るホスピタリティーに満ちたお宿でした。雪景色を見ながらのお風呂も風情があり素敵でした。福島駅からの送迎バスも便利ですし、機会がありましたら、また是非伺いたいです。

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“Lovely spot to unwind and outstanding hospitality”

We had spent time in Tokyo prior to coming to Sansuiso and this town and this hotel was a lovely escape from the busy cities. We visited in winter and the snowy views from our room and the baths were breathtaking. We also accidentally left behind a small painting in our rooms when we checked out. T… more

We had spent time in Tokyo prior to coming to Sansuiso and this town and this hotel was a lovely escape from the busy cities. We visited in winter and the snowy views from our room and the baths were breathtaking. We also accidentally left behind a small painting in our rooms when we checked out. The hotel staff went above and beyond to get it back to us. Outstanding hospitality. I would definitely come back again.

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“Serene Gardens, Relaxing Onsen, Excellent Customer Service but fishy smelling room”

The gardens surrounding the hotel were stunningly beautiful, serene! The private onsen (hot spring bath) was amazing and the traditional style rooms were really cool. The customer service was excellent too. They spoke some English but had a translating device for the more complicated questions. Sho… more

The gardens surrounding the hotel were stunningly beautiful, serene! The private onsen (hot spring bath) was amazing and the traditional style rooms were really cool. The customer service was excellent too. They spoke some English but had a translating device for the more complicated questions. Shower water pressure was great- complimentary soaps and bathroom amenities provided. They happily arranged taxi service for us and were always available for assistance. Only complaints are the room smelled very fishy and the sleeping mats & pillows were uncomfortable. Also, don’t eat at the restaurant unless you like fish / seafood. It was delicious but very fishy!

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“Good hospitality, but hotel needs a refresh”

Overall rating is a 3, mainly due to their great staff and hospitality. But there's just too much for the hotel to do to up their ratings. Here's some of the good and bad: The Good. 1. Quiet location to relax. 2. Very fast WiFi, and it's free. 3. Extremely good staff, makes you feel like King for … more

Overall rating is a 3, mainly due to their great staff and hospitality. But there's just too much for the hotel to do to up their ratings. Here's some of the good and bad: The Good. 1. Quiet location to relax. 2. Very fast WiFi, and it's free. 3. Extremely good staff, makes you feel like King for the day. 4. Big rooms. 5. Everything works. The Bad. 1. The entire hotel smells old, and moldy. 2. The entire carpet is old and moldy. 3. The wall paper is old and peeling. 4. The hot spring is simple and boring, 3 pools. 5. The WiFi is not secured. 6. The food taste average at best.

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