Gen Hakone Gora

“Amazing Hakone experience”

We spent 4 nights at hotel Gen Gora , Hakone on November,2024. The hotel offers real Japanese experience for us from their very beautiful Japanese design, the traditional vibe, and special Japanese meal served inside the room. Our onsen is on the desk outside our room viewing mountain . They also o… more

We spent 4 nights at hotel Gen Gora , Hakone on November,2024. The hotel offers real Japanese experience for us from their very beautiful Japanese design, the traditional vibe, and special Japanese meal served inside the room. Our onsen is on the desk outside our room viewing mountain . They also offer hotel shuttle bus to take hotels guess to nearby attractions and pick us up as requested. The most outstanding quality of this hotel are their staffs. Special thanks to Takaba, he always makes extra effort to make sure the guesses have their best experience at the hotel and Hakone.

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“High price, high return”

Wanted to stay at a hotel with a private onsen during our stay in Hakone. The room itself was absolutely amazing. Super comfortable and I loved the tatami floor and the big balcony overlooking the hills. I could go on forever talking about how beautiful and spacious the room was. Lighting is very i… more

Wanted to stay at a hotel with a private onsen during our stay in Hakone. The room itself was absolutely amazing. Super comfortable and I loved the tatami floor and the big balcony overlooking the hills. I could go on forever talking about how beautiful and spacious the room was. Lighting is very important to me and Gen Hakone got this perfectly, even having LED colour changing bulbs incase you want a cooler/warmer tone to the room. My only problem with the room is the shower. It is cool that the shower cubicle connects to both the bedroom and outside next to the onsen tub so you could step out of the shower and into the tub. However, this design might not be the best for cold winters as the glass could barely keep in the heat. We had a chilly evening when we went and if I stood close to the shower, I felt the chill. The plastic on the shower door that keeps the water in was loose so water can leak out onto the floorboards in the bedroom. I could already see the water damage on the floorboards so perhaps this should be fixed otherwise it will create a problem in the long term. The design for each room might be a little different but I found it a little strange that one of the beds is literally next to the shower cubicle. The room has floor to ceiling windows including the shower cubicle so how do they keep the light out in the morning when you are still sleeping? There is a blackout blind that separates the bed and the shower cubicle at night which runs all the way to the sliding door that separates the bedroom and living area. However, don't expect a total blackout as the design of the room cannot cover all the places where light shines. The kaiseki dinner was very delicious but I loved the breakfast more. It was huge and filling and such a great experience! The room price was extortionate but the beauty of the room plus the food kind of pays off for it. In terms of quality of service, this was also top-notch. Although staff didn't speak the best English, they tried their best to deliver their messages and we really appreciated their efforts. They immediately respond to pick-up requests when we called or emailed them. We had a little blip on arrival when we expected them to pick us up at Gora station but they werent there. It turns out that when we emailed them about our arrival time and requested for pick up prior to the trip, it doesn't actually secure a reservation, it's just giving them a heads up. So if you require them to pick you up from Gora station, give them a call when you arrive and they will come within 5 minutes. They can also drop you off or pick you up at particular points too but best communicate with them on that when you are there. The hotel is minute away from Naka Gora tram station which makes its very convenient to travel to the ropeway station and Gora station. Overall, we had a wonderful stay at Gen Gora and wish to extend our gratitude to the staff and their service there.

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“Good enough”

We stayed for 2 nights at this hotel for celebrate my birthday. The design of the hotel is good. The in-room bath is also very good with good view at the balcony. However, not too much people enjoy every dinning inside the room as there is no cafe / restaurant in the hotel. Also, the curtain at th… more

We stayed for 2 nights at this hotel for celebrate my birthday. The design of the hotel is good. The in-room bath is also very good with good view at the balcony. However, not too much people enjoy every dinning inside the room as there is no cafe / restaurant in the hotel. Also, the curtain at the room cannot covered all the windows, it will be light when sunrise and daytime. Main point, nobody say "happy birthday" to me during my stay. And, it is expensive and not valuable.

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