Hoshino Resorts Kai Sengokuhara

“If you’re a foodie… this isn’t one to miss!”

A truly memorable short stay n Hakone. A great location for jumping on a bus on the Hakone loop… 15 / 20 mins (inc the walk from the hotel) and you are at the terminus for the Rope way and the Pirate boat trip across the lake. The accommodation (with just 16 rooms) just oozes quality and tranquili… more

A truly memorable short stay n Hakone. A great location for jumping on a bus on the Hakone loop… 15 / 20 mins (inc the walk from the hotel) and you are at the terminus for the Rope way and the Pirate boat trip across the lake. The accommodation (with just 16 rooms) just oozes quality and tranquility with every room having its own private balcony with hot bath to soak in. Beds, whilst traditional, are so comfy! Now… for the main event! The food…. OMG what a truly amazing experience… breakfast and dinner… and whilst super quality and beautifully (and privately) served in your own booth have a total quantity to blow even the biggest eaters! Wonderful service and to close… I’m not sure where a couple of the ridiculous reviews have come from but they are obviously either an error or are trying it on…. Try for yourself - you won’t be disappointed. Huge thank you to the staff for such a wonderful experience this week.

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“Great room”

Amazing room and hotel. Very close to the bus stop that allows for easy access to the Hakone free pass route (15 minutes away to the ropeway). Meals were delicious (and massive!) and the staff went out their way to make us comfortable. The hot bath on the terrace was very relaxing but you also get… more

Amazing room and hotel. Very close to the bus stop that allows for easy access to the Hakone free pass route (15 minutes away to the ropeway). Meals were delicious (and massive!) and the staff went out their way to make us comfortable. The hot bath on the terrace was very relaxing but you also get the access to the main onsen with it's three baths. Well worth the trip!

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“Spotless rooms, great food and helpful staff”

Beautiful room and facilities, the mealtimes are made very special by the attentive staff and the food is good. The meals are incredibly generous in size! We found staff to be friendly and most spoke a good level of conversational English which was really helpful. The room and onsen was spotless a… more

Beautiful room and facilities, the mealtimes are made very special by the attentive staff and the food is good. The meals are incredibly generous in size! We found staff to be friendly and most spoke a good level of conversational English which was really helpful. The room and onsen was spotless and the beds really comfortable. We found it easy to get around Hakone via the local bus and other modes of transport. The staff provided us with a timetable and directions to the correct stop If you have mobility issues the short walk to the bus stop is steep. My only criticism is that we were offered a taxi but then told there are no taxis and to get the bus to the station - fine by us but if we had a lot of luggage I think that would have been pretty stressful. Overall a great stay and I would definitely stay again!

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“Underwhelming, uninviting stay”

We stayed at Hoshinoya Tokyo previously and had a remarkable time, so we expected Sengokuhara to deliver a somewhat similar experience. Unfortunately, it fell far short. From the start, the check-in process was terrible. When we arrived, there was no one at the front entrance to greet us, we weren… more

We stayed at Hoshinoya Tokyo previously and had a remarkable time, so we expected Sengokuhara to deliver a somewhat similar experience. Unfortunately, it fell far short. From the start, the check-in process was terrible. When we arrived, there was no one at the front entrance to greet us, we weren’t even sure if the hotel was open. To reach the main lobby, you need to take a long set of escalators that feel more industrial than welcoming. With no staff to assist, we had to haul our luggage, stroller, and bags ourselves. Since there are no elevators leading up to the lobby, this location is not friendly for families with small children or anyone with mobility challenges. Check-in itself was unnecessarily long, which set the tone for the rest of our stay. The resort felt oddly empty, we only saw about 5–6 other guests the entire time, making the atmosphere more minimal and borderline eerie. And because the resort is small, there simply weren’t enough staff to properly accommodate guests. For example, our group of 8 had booked three rooms and wanted to schedule massages, but only three of us could be accommodated. The onsen was the biggest disappointment. We came to Hakone expecting a private onsen experience, but what we found were just two bathtubs side by side and a small outdoor tub. If you’re seeking a memorable onsen experience, this is not the place. Dining was another letdown. Both breakfast and dinner were the least enjoyable meals of our trip in Japan, uninspired and lacking the quality we had expected from a Hoshino property. On the positive side, the rooms were comfortable and well stocked with amenities. The hotel thoughtfully provided a traditional Japanese outfit for our toddler, which was a nice touch. Overall, while the rooms were decent, the lack of hospitality, disappointing onsen, limited services, and poor dining left us with an underwhelming impression. Compared to Hoshinoya Tokyo, KAI Sengokuhara was a major disappointment and not an experience we’d recommend.

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