Intercontinental Yokohama Grand By Ihg

“Simply the Best”

Nothing comes close to what this place has to offer. It is within walking distance from many of the attractions like Landmark Tower, Nippon Maru and Cosmo World, close to malls like Queen’s Square and MARK IS with plenty of shopping and dining options and an easy reach of subway and bus station tha… more

Nothing comes close to what this place has to offer. It is within walking distance from many of the attractions like Landmark Tower, Nippon Maru and Cosmo World, close to malls like Queen’s Square and MARK IS with plenty of shopping and dining options and an easy reach of subway and bus station that makes it a great base for exploring the rest of Yokohama. The architecture of the place is iconic, looks like a the sail and has probably the best view of the Hammerhead pier and Yokohama Bay Bridge. Yes the room may look dated, but everything works and there is no shortage of power points or USB outlets for your digital devices. More important there is plenty of space around even with luggage without worrying about bumping into things when moving about. Just a tip for those of you that are not morning person and wants to enjoy view of Cosmo World’s ferry wheel you may prefer rooms with the city view as the sun rises from the sea facing rooms. Service is top notch as expected from all properties under the Intercontinental brand. The front desk staff are efficient making checking in and out a breeze. The level 19 house keeping team deserves a special pat on the back for making the stay so much more memorable. The room is made out as instructed and having the request of extra bottled water provided automatically after the first time fulfilled each day is amazing, it this small details that shows the dedication of the team to service. Simple English is spoken by most staff which helps make any communication a little less stressful. Overall the Intercontinental Yokohama Grand deserves full marks and more. Would be happy to return for another stay and an opportunity to experience such great hospitality again.

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“Good Value for Money”

We stayed here for 1-night at the end of our trip of Japan. The hotel provided good value for money, in a great location in Yokohama not too far from Minatomirai and the Red Brick Warehouse. We got an earlier check in which was appreciated and efficient handling of our luggage. However the rooms a… more

We stayed here for 1-night at the end of our trip of Japan. The hotel provided good value for money, in a great location in Yokohama not too far from Minatomirai and the Red Brick Warehouse. We got an earlier check in which was appreciated and efficient handling of our luggage. However the rooms are very dated (although expected based on the pictures) and could do with a refurb. Shuttle bus to Haneda airport runs every hour or so which was a good option for us rather than using the crowded trains.

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“Old, subpar service, good location”

Made reservations as a Platinum IHG member and reserved a high floor city view King. Despite assurances at check in at 10 am our bags were not in our room when we returned at 4 pm. The room we got was obviously smoked in which the hotel tried to hide with chemicals and an airpurifier. The room itse… more

Made reservations as a Platinum IHG member and reserved a high floor city view King. Despite assurances at check in at 10 am our bags were not in our room when we returned at 4 pm. The room we got was obviously smoked in which the hotel tried to hide with chemicals and an airpurifier. The room itself was depressing. Everything was old, tired, broken and the bathroom would have looked okay in the 1970s. But not for a 5-star hotel today. We went back to reception and despite being told nothing else was available, we ended up with a club room without the right to use the lounge. Fine by us. This room had not been smoked in and had a bath and separate shower but also dated from the 1970s. Views were great. Service at the front desk is slow and no staff speaks proper English. But the location is great. 25 minute walk to Chinatown, right next door is the Pier (try the Spanish restaurant overlooking the Bay) and the red brick warehouse is a 15 minute walk. Haneda airport is just 35 minutes by taxi. We liked Yokohama, we liked the Bay area but the IC Bay needs renovations and a major service /language training. Oh, and the drinks voucher you get as an IC premium member, watch it as unlike anywhere in the world, the voucher is for 1 drink and not for 2 even though you are with your spouse or partner. Nickle and diming is never a great strategy…

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“Sadly Japanese efficiency is lacking at this hotel”

We stayed here for 5 nights prior to our cruise. Location is great with easy access to two train stations making trips into Tokyo and Kamakura easy. Bus transfer from the airport is also easy using the bus service which literally drops you outside the hotel. We love Yokohama and would definitely… more

We stayed here for 5 nights prior to our cruise. Location is great with easy access to two train stations making trips into Tokyo and Kamakura easy. Bus transfer from the airport is also easy using the bus service which literally drops you outside the hotel. We love Yokohama and would definitely recommend the area. Unfortunately the hotel was a disappointment. Showing its age and lack of English speaking staff, which, for an international chain was both surprising and at times frustrating. On two occasions we went out at 08.30 returning at approximately 16.00 and the room had not been serviced. After a long day sightseeing this is the last thing you want to return to. The Club lounge staff were friendly and we enjoyed the food and beverages on offer. Overall a comfortable hotel but with frustrations.

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