Mercure Kyoto Station

“Great Location and Exceptional Staff Support for Families!”

Our family (2 adults and 2 children, ages 12 & 15) recently stayed at Mercure Kyoto Station during our 12-day "Japan Family Adventure". The hotel's location is excellent, being within easy walking distance of both a laundry/convenience store and the main Kyoto Station, which made our daily travels … more

Our family (2 adults and 2 children, ages 12 & 15) recently stayed at Mercure Kyoto Station during our 12-day "Japan Family Adventure". The hotel's location is excellent, being within easy walking distance of both a laundry/convenience store and the main Kyoto Station, which made our daily travels very efficient and also not forget the luggage forwarding service. The Service: The check-in experience was lovely. Matthew (who is from the USA) and a Japanese staff member whose name starts with 'C' were incredibly helpful. They assisted us in booking an extra night when we realized we had mistakenly only booked for two nights instead of three, and they even helped me retrieve my Accor membership number. Matthew continued to be a great help throughout our stay, assisting us with luggage forwarding (Takkyubin) and providing umbrellas when needed. The Rooms: We requested and were provided with two interconnected rooms. One was a twin room, which was spacious and well-appointed. The second room had a queen bed but was designed more like an accessible room for a wheelchair user, which made it feel a bit different from the other. Dining: Breakfast: The breakfast was wonderful with a very large spread. A special kudos goes to the dining staff, who were always smiling and ready to assist our family. Room Service/Amenities: One minor disappointment was when we needed a plate and spoon. We were told the restaurant was a separate entity, and I had to personally go down to the restaurant to collect them myself. Overall Experience: Despite the small inconvenience regarding the restaurant, the helpfulness of the staff and the spaciousness of the twin room made this a great base for our time in Kyoto. The ease of forwarding our large bags from Tokyo to this hotel was a major plus for our family trip!

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“Trendy but not practical”

A review I'd personal, and having traveled the world ( pleasure and business), I think I kinda learned what works and what doesn't. This is not a " bad " hotel, but in Japan most rooms are kinda small. So being practical is important: here the rooms are not so: nice bathroom but there's a light shi… more

A review I'd personal, and having traveled the world ( pleasure and business), I think I kinda learned what works and what doesn't. This is not a " bad " hotel, but in Japan most rooms are kinda small. So being practical is important: here the rooms are not so: nice bathroom but there's a light shining right into your face ( no cannot turn it.off). Traveling with a large suitcase? Hope you are good in improvisation. But I am used to it: your stay depends on the staff and here they are young and trendy. Nothing wrong with it but when you ask them something, I kinda got the " deer in the headlight" look followed by ( not kidding) a very deep disapproving look and sigh. Eventhough being a loyal Accor member, I will find another hotel here on.my next stay.

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