Wadano Forest Hotel And Apartments

“Great friendly hotel”

This Is our second time staying here. It has everything you need. Large rooms. Beautiful oulook. Staff are extremely friendly. Great value for money located near Sakka.

“Budget hotel let down by poor service”

We stayed in the hotel part, which is budget standard and it shows in being rundown and old, though it was clean and comfortable. The beds are large and comfortable, the quirky retro shower had great water pressure and the male and female onsens were good. It is let down by poor service. The you… more

We stayed in the hotel part, which is budget standard and it shows in being rundown and old, though it was clean and comfortable. The beds are large and comfortable, the quirky retro shower had great water pressure and the male and female onsens were good. It is let down by poor service. The young Australian staff were friendly and helpful but seemed to be under pressure from management to give the minimum of service. Other than emptying the rubbish bin, our room was not serviced in the 5 nights we were there. After 3 days I took our dirty cups down to reception and asked for clean ones, which they were unable or unwilling to provide. Eventually they reluctantly washed the cups for me. There was no complimentary tea or coffee in the rooms. We had brought our own tea bags but there weren’t even teaspoons for making hot drinks. The hotel advertises a bar ‘on demand’ but the one night we asked about it we were offered beers from reception for cash instead. The wi-fi was patchy and the TV did not even have broadcast stations available. The breakfast was plentiful if basic but ran out of some of the hot food items on several occasions. The breakfast room was in a separate building meaning a cold walk through the snow each morning. The location in the forest was lovely, but transport was the biggest issue for us. It is a 30 minute walk on dark, icy roads to and from the main shops and restaurants. We found it almost impossible to get a taxi or uber and the local bus services do not extend that far up the road. The transfers advertised are only available in the morning to the ski slopes before 10am, in the afternoon when the slopes close, and a short period for runs into the local town for dinner in the evening. There is no flexibility around this, and even within these windows we were made to feel like they were doing us a favour instead of providing the service that they advertised. There were also multiple occasions where 10 people were put in an 8-seater van resulting in people sitting in the boot on top of skis and boards. Based on our experience, we would be unlikely to stay here again in the future.

less

“More hostel than hotel”

The location is great for access to the Sakka ski lift. Unfortunately we found the place is very run down. It felt more like a hostel. There was hair in the bath and a used toilet roll on our arrival to the room which showed me they don’t do thorough room cleans. The young staff working there w… more

The location is great for access to the Sakka ski lift. Unfortunately we found the place is very run down. It felt more like a hostel. There was hair in the bath and a used toilet roll on our arrival to the room which showed me they don’t do thorough room cleans. The young staff working there were so lovely but I believe management aren’t prioritising guest experience and for the price we paid, this needs to be rectified if they want to ensure guests return season after season.

less