The St Regis Osaka

“Classic St Regis”

Loved it! Disappointed to see so many reviews saying it's dated and needs reno. This is a St Regis classic luxury and the rooms are well appointed. Great curtains, amazing shower with jets

“Excellent Hotel In Osaka”

This is a great hotel in the perfect area to explore Osaka. The service is excellent and you do really feel special from check in to check out. It’s not inexpensive but you get what you pay for. The rooms are a little dated but again wonderful overall experience. Five stars!

“An averted disaster turned into an amazing experience!”

Our first day did not exactly go very well. At breakfast, the hotel staff seemed to have been extremely overwhelmed with the volume of people . It was chaotic like a train station during rush hours with a long cue of guests waiting to be seated. Our orders needed to be followed up 4x before it arri… more

Our first day did not exactly go very well. At breakfast, the hotel staff seemed to have been extremely overwhelmed with the volume of people . It was chaotic like a train station during rush hours with a long cue of guests waiting to be seated. Our orders needed to be followed up 4x before it arrived 40 minutes later. The second day onwards was more pleasant and organised and service was much better. It now started to feel more like a St. Regis. The buffet breakfast options were very good and was well presented. I observed that the staff seemed to be the regular ones and as they were way more efficient and attentive to guests. We stayed at the spacious Hagi Suite which showed some signs of wear and tear. Albeit, the beds were comfortable and we slept well during our almost week long stay. Our room and bathroom were kept very clean and tidy. We hardly utilised the butler service. The hotel is in a prime location, lots of restaurants in the area and had an easy access to the metro. I would like to thank several people who made our stay as pleasant as possible . Ms Reiko who tried her best to keep some order during the chaotic first day. Ms. Jennica, Ms Yuki, Ai , Susmida, Ms Jeny , Mr Cedric and Mr Sheunjae who served us breakfast daily. They were all very attentive, efficient and polite. They cleared tables without allowing plates to pile up unlike the first day wherein several wait staff were just standing around not knowing what to do , mostly “lost in translation”. I was initially contemplating on giving only four stars but have decided to give five stars since the issue was immediately rectified. My husband and I totally enjoyed our stay and seeing the smile on the faces of the staff each day we returned to the hotel and their efficient service is much appreciated. In the end , having been to the other luxury hotels in Osaka of exactly the same category , the St. Regis Osaka has been added to my list of favourite.

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“Renovation badly needed”

I really wanted to like it but ultimately I cannot recommend it. The room quality is not there and this is not a true St Regis for me. Pros: Unbeatable location, perfect for sightseeing. Extremely convenient for subway access Some staff members were top tier. The Thai gentleman who did the sabrag… more

I really wanted to like it but ultimately I cannot recommend it. The room quality is not there and this is not a true St Regis for me. Pros: Unbeatable location, perfect for sightseeing. Extremely convenient for subway access Some staff members were top tier. The Thai gentleman who did the sabrage was incredibly engaged and friendly. Almost all staff members greeted me upon entering and exiting and were very helpful when needed. Cons: Extremely dated rooms. Nicks and cuts everywhere. I’ve seen Fairfields with better room quality. Everything from closet door, baseboards, even hangers show their true age. There are comparable properties in age but don’t look nearly as bad. The bedding, robes and towels were all below average. W down the street though not nearly as impeccable in service runs circles around St Regis. Best robes around and vastly more comfortable. If you want to chill around in a luxury hotel, this one is not it. When you start to question your decision to book the property midway through the stay then you know it’s not for you. I cannot recommend it unless a heavy renovation is in place, then I will be back.

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