Hotel Clad

“Unprofessional Treatment by Manager on Duty”

I had an extremely disappointing experience at HOTEL CLAD, primarily due to the unprofessional conduct of the staff member who identified himself as the manager on duty at the reception. From the moment we arrived, his attitude was dismissive, cold, and condescending, demonstrating little regard fo… more

I had an extremely disappointing experience at HOTEL CLAD, primarily due to the unprofessional conduct of the staff member who identified himself as the manager on duty at the reception. From the moment we arrived, his attitude was dismissive, cold, and condescending, demonstrating little regard for basic hospitality standards. This stay was meant to celebrate my honeymoon with my wife, and the hotel had been informed of this in advance, which made the experience even more disheartening. Due to an honest booking mistake, the reservation was made for one guest instead of two — a situation that can happen and is typically handled with understanding and flexibility. However, the manager repeatedly insisted on charging for an additional guest, despite the fact that such a charge was unnecessary. As someone who works in the hotel industry, I am well aware of standard procedures in these situations. When I attempted to inquire about hotel amenities or possible solutions, the manager focused solely on payment, dismissing my concerns and making no effort to resolve the matter professionally. Rather than offering assistance or empathy, he displayed a complete lack of customer care. A hotel is only as good as the staff who represent it. Allowing employees to treat guests in this manner reflects poorly on the hotel’s management and training standards. I strongly urge HOTEL CLAD to take this matter seriously, as no guest — especially one celebrating a special occasion — should be subjected to such treatment. Until meaningful improvements are made, I cannot recommend this hotel to anyone who values professionalism, hospitality, and basic courtesy.

less

“Fantastic views of Mount Fuji”

The hotel location provides scenic views of Mount Fuji from the hotel rooms and breakfast parlour. The hotel staff is friendly and helpful. I stayed at the hotel as a part of the Kesari Tours Japan and China tour group.

“”

Hotel Clad is a must-stay if you plan to shop at Gotemba Outlet. We spent two nights there and thoroughly enjoyed the variety of onsens, which were incredibly refreshing after hours of shopping. The view of Mt. Fuji from our room and during breakfast was breathtaking. Plus, the convenience of being… more

Hotel Clad is a must-stay if you plan to shop at Gotemba Outlet. We spent two nights there and thoroughly enjoyed the variety of onsens, which were incredibly refreshing after hours of shopping. The view of Mt. Fuji from our room and during breakfast was breathtaking. Plus, the convenience of being able to drop off our shopping and head back to the outlet for more was a huge bonus!

less

“Good hotel, mediocre service.”

The rooms are medium-sized compared to other Japanese hotels, modern and comfortable. The view of Mount Fuji is spectacular. For those planning to shop at the Gotemba Outlet, it is definitely the best option, with exclusive access to the 3rd-floor entrance of the Outlet. They have a restaurant with… more

The rooms are medium-sized compared to other Japanese hotels, modern and comfortable. The view of Mount Fuji is spectacular. For those planning to shop at the Gotemba Outlet, it is definitely the best option, with exclusive access to the 3rd-floor entrance of the Outlet. They have a restaurant with a buffet option, though the menu is fixed. We had a negative experience: we had checked out and removed our luggage before 3 PM, as agreed. The day was rainy and very windy, so my travel group (8 people) was waiting for our transportation in the lobby. However, at 3:30PM, a staff member ordered all guests who had checked out, including my group, to leave the lobby, forcing us to wait outside the hotel with several pieces of luggage in strong wind and heavy rain. I have traveled all over the world and have never seen anything like this!

less