Yamanakako Shuzanso

“Excellent Hotel in Mt. Fuji.”

I like this hotel nice and quite hotel. The food is good and the staffs are very friendly and speak good english. I would recommend for traveller to stay in this hotel. You can see Mt. Fuji very close to this hotel and take photos.

“Modern Ryokan”

A beautiful modern Ryorkan, both traditional and European style rooms available with extremely friendly staff who catered for my needs even having the hotel shuttle drop me off close to a hiking trail and offered to pick me up at a specified time. Very minimal English is spoken here but the staff… more

A beautiful modern Ryorkan, both traditional and European style rooms available with extremely friendly staff who catered for my needs even having the hotel shuttle drop me off close to a hiking trail and offered to pick me up at a specified time. Very minimal English is spoken here but the staff tried their hardest which is very appreciated, it's also nothing Google translate couldn't help. I had a traditional Japanese dinner and breakfast which was "Oishi" with a beautiful view of Mt. Fuji and the surrounding snow. Would suggest having a car to get here, otherwise it's about ¥5,000 from Fujisan Station via taxi.

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“Modern Japanese-style hotel in Yamanakoko Area”

The hotel is located on the top of a small mountain. Mount Fuji can be seen at the restaurant and some of the rooms. Rooms are in Japanese-style with Tatami. However, private bathroom and toilet in equipped in each room. The breakfast is in Japanese-style with many small dishes and it was great. En… more

The hotel is located on the top of a small mountain. Mount Fuji can be seen at the restaurant and some of the rooms. Rooms are in Japanese-style with Tatami. However, private bathroom and toilet in equipped in each room. The breakfast is in Japanese-style with many small dishes and it was great. Enjoyed the breakfast with the view of Mount Fuji. No convenience store and restaurant nearby. Better to rent a car to get there.

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“Food was great, but other things not so much. ”

I glanced through the other reviews before I decided to write a review, in case I missed something. People clearly had a different experience than I did. The best thing I can say about this hotel is that the dinner was outstanding. There was a lot of food, too much in fact, including succulent be… more

I glanced through the other reviews before I decided to write a review, in case I missed something. People clearly had a different experience than I did. The best thing I can say about this hotel is that the dinner was outstanding. There was a lot of food, too much in fact, including succulent beef, an entire fish on a stick (not appealing to look at, but tasty), plus a variety of other distinctly Japanese dishes. So, if you stay at this hotel, come to dinner hungry. As for Mt. Fuji: If the weather is pristine, then indeed you can see Mt. Fuji from the 3rd floor via a tiny little "observatory room." If the weather isn't perfect, you'll see bits of the mountain as clouds slowly drift by. The room is very standard Japanese, meaning: tatami mat floor (fake tatami, real would be impossible to maintain), green-tea colored walls, futons that you must lay out yourself, a small flat-screen TV (you won't be able to get anything except local channels), and a separate toilet room and bath, plus a tiny sitting room with a view of whatever is available (we were on the first floor and could see some trees and a walkway). Note: if you are used to sleeping on a bed, you will not wake up feeling well rested. I have lived in Japan for 29 years and I originally slept on a futon, but unless you are used to doing so, you will not have a restful experience, so it's best to be exhausted when you go to sleep. The "sento" (public bath) is very small and nothing to write home about. Yes, the water is hot and it feels good, but the entire room is small, and at full capacity, 10 people can use it, except -- it would be extremely uncomfortable with that many people in it. The location of the hotel: If you have a car, you'll be sitting pretty, whizzing around hither and on. If you do not, and you make the mistake of walking from the hotel to cross the main road so you can get a better (possibly) view of Mt. Fuji and surrounding nature areas, you risk your life. I repeat: you risk your life. Traffic is coming from both directions and you do not really have the proper amount of time to gauge the traffic coming from both sides. We were lucky we didn't get killed. There is no crosswalk, no signs, no nothing. You have been warned. Yes, the staff will pick you up from the station or bus stop, or wherever the agreed upon place is, and take you back. However, despite what some other reviews have said, I did not find the staff to be remotely friendly. Not at all. And I can speak fair Japanese. The hotel seemed short-staffed, certainly at the front desk. And of the three "front desk men" that I encountered, not one of them smiled the entire time, except once, when I realized that one of them actually understood what I was saying in English when I spoke to my partner. Otherwise, they were very business-like, which is fine for a corporate meeting, but not for a hotel. Likewise, the staff at the restaurant, except for the two foreign men who were working there, was not friendly. They did their jobs perfunctorily, but they don't seem to understand the value of a smile or an authentically friendly greeting. The breakfast was also very Japanese, and so do not come expecting anything Western. They managed to provide a tiny triangle of canned mango and a thimble full of yogurt with a whisper of plum sauce, and that was your "fruit" for breakfast. The last thing to note: We were given about ¥6,000 worth of coupons (in ¥1000 increments) to be used to purchase something from the hotel "shop" or at nearby restaurants. When I went to purchase a box of cookies from the hotel shop (there was no staff there, it's just an extension of the lobby area), the same man who picked us up and brought us to the hotel told me in a fairly unfriendly fashion that I couldn't use the coupon he just gave us, because if the amount of the item was less than ¥1000, he couldn't give me any change. He didn't do the Japanese thing where they apologize for it; he just told me bluntly "it can't be used." (All in Japanese; I understood it.) Also, instead of suggesting that I buy something that might equal ¥1000, that was the end of the conversation. It was cold, unfriendly and rude. My partner is Japanese and felt the same. If the staff had been friendlier, and if the walk from the hotel to the opposite side of the street hadn't been 10 steps from death, I'd recommend this place more highly. So, yes to the food, yes to the view of Mt. Fuji (on a clear day), no to walking around freely (except in BACK of the hotel, where there was plenty of beautiful foliage), and no to the futons and to the rudeness of the staff. I really hope they will reconsider how they treat customers in the future.

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