Jumbaktas Hotel

“I was short, Spend most of the days in meetings away from the hotel. I basically just went to sleep at night.”

Very good location. Hotel average for a four star. I am not sure if I will book it again. The swimming pool and spa is not part of the hotel as I thought. You pay for these facilities.

“Nice place to stay”

This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did eve… more

This hotel is well located in Astana. The rooms are spacious and clean and warm (luckily, because it was minus 25 outside) There is a pleasant lobby/bar, but the bartenders don't speak English. The reception is very good with skilled staff that speaks English very well. Especially Madiyar did everything he could to make our stay a succes! Thank you Madiyar, great job! The breakfast is moderate, quality is okay, staff unfriendly. The hotel says that there is a gym and pool, but this is a scam. The pool and gym is part of another neighbouring business and there is a whole procedure to get in there. in the spa/gym/pool they charge you for everything, even if you are a resident from the hotel: you have to pay for every step you take, every breath of air you take, you are charged. So the gym and pool is not accessible from the hotel unless you are willing to pay for every hair you lose on the ground. I can recommend the hotel (apart from the facilities).

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“My short stay.”

I stayed at this hotel for a few days. The property located in the convenient area, only about 10 minute walk from the city center. The hotel features, A pleasant swimming pool, although the spa area can become overcrowded at times. However, I was disappointed with the housekeeping, and service sta… more

I stayed at this hotel for a few days. The property located in the convenient area, only about 10 minute walk from the city center. The hotel features, A pleasant swimming pool, although the spa area can become overcrowded at times. However, I was disappointed with the housekeeping, and service standards. Upon checking, I found that the room was not properly prepared there were no towels, toilet paper, or soap. I contacted the receptionist To request those items, but after 20 minutes I had to call again is my request had been forgotten. Later when I went to take a shower, I discovered there was no shampoo, conditioner, body wash, and they were visible stains on top of the bed. When I brought those issues to the staff attention, they offered me a piece of cake as a compensation. Well, appreciate the gesture, it did not adequately address the the overall service shortcoming.

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“Could be better”

The only reason I chose this hotel was the proximity to my point of visit. Almost all features and amenities matched good 3-star hotel level. Architecture and design (as in all Astana) is embarrassing though (be careful at slippery bathroom wall tiles put on the main entrance floor, this is a signa… more

The only reason I chose this hotel was the proximity to my point of visit. Almost all features and amenities matched good 3-star hotel level. Architecture and design (as in all Astana) is embarrassing though (be careful at slippery bathroom wall tiles put on the main entrance floor, this is a signature "style" in Kazakhstan). Breakfast was generous and featured Kazakh national desserts and unique 5-grain porridge. But main disappointment was almost non-existent Wi-Fi, so I had to spend a lot of time at neighboring McDonald's to communicate for business. A major hassle for international guests who rely on internet phones and emails. Are you kidding me, Zhumbaktas Hotel?

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“So So”

Stayed here for a week with my family. Hotel itself was nice and in a good location. Booked the family room which was big and nice. Breakfast and room service was good. All staff was pleasent and good. Spoke english well and very helpful. The confusion comes with the amentities. You have to have a … more

Stayed here for a week with my family. Hotel itself was nice and in a good location. Booked the family room which was big and nice. Breakfast and room service was good. All staff was pleasent and good. Spoke english well and very helpful. The confusion comes with the amentities. You have to have a pass from the front desk for the pool, gym, and everything. I booked and paid for 4 people. The hotel would only give passes for this for 2 people. Not as advertised. Not a child friendly hotel. Kids can not swim in the pool unless they are 13 years old. The pool, gym, and spa are different than hotel. Not easy to use. Have to get a pass and show passports to just use the gym or pool. For adults the hotel would be fine for just 2 people. For a family you need to look at another hotel. I paid a lot for these rooms and amentites and did not get what was advertised.

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