Description
Facilities: 4 junior suites, 16 suites and 164 double rooms are located on 8 storeys and can be reached by 5 lifts. The multilingual staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assista… more
Meals: Various dining options are available, including 3 restaurants, a pub and a lobby bar. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Computer room
- Games room
- Pool table
- Shops in hotel
- Parking
- Covered parking
- Nearby parking
- Outside parking
- Parking
- Security-controlled parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Barbecue
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Meeting room
- Newspapers
- Picnic area
- Postal service
- Private check-in / check-out
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Terrace
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Full SPA circuit
- Poolside sun loungers
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Barbecue / grill
- Breakfast buffet
- Buffet restaurant
- High chairs
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 525 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Astana
Showing 5 featured reviews out of 525 TripAdvisor reviews
A
AndersUA
Abu Dhabi, United Arab Emirates
06/06/2026
“Very good hotel”
Excellent location, very cozy (but constantly packed) lounge, amazing breakfast. Unfortunately aircon died for a second night, but that happens.
C
Christiane D
20/04/2026
“5 stars are not enough 😉”
What a lovely hotel . And very nice staff. Ainur from guest relations helped me enormously for not getting lost by info about transportation and bus services. Thanks a lot 🙏🏻 Chris from Frankfurt
1
1971steffenr
Barcelona, Spain
20/04/2026
“Help with tickets & organisation - just great!”
I needed some help with train tickets, futsal tickets and general information. Ainur from the Guest Relation office was extremely helpful and patient with me! Im very grateful & happy that I have met her. I give a 6th star!
A
AndersUA
Abu Dhabi, United Arab Emirates
05/10/2025
“Great hotel”
Absolutely central location, perfect for business trips and interacting with governmental bodies. A bit outdated rooms (noisy aircon) but excellent service and breakfast.
S
Stay91178
11/08/2025
“not five star”
This place has the best saunas in town, but the rooms and service are disappointing. The selection of saunas and their maintenance are excellent, although the pool is often crowded. Rooms smell of smoke and look tired. The personnel try to help but are poorly trained and often fail to understand cu… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info