Description
Facilities: Guests can enjoy the pleasant ambience of one of the 5 junior suites, 16 suites and 163 double rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of… more
Location: The hotel is located on the outskirts of Nairobi's Central Park and is shaded by jacaranda, bougainvillea and acacia trees. The tranquil setting belies its location just moments from most city attractions, including art and cultural institutions, shopping, nightlife, and entertainment. The hotel also lies within easy reach of nearby game reserves.
Meals: Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Gluten-free meals and children's meals can be prepared on request.
- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- No pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Barbecue
- Breakfast in bed
- Café
- Car rental
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fan
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Indoor pool
- Lockers
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Terrace
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Game area
- Kids' playground
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee shop
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Menu for diabetics (on request)
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Mini golf
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 1265 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 1265 TripAdvisor reviews
D
Darlene M
05/06/2026
“Serena Nairobi in Kenya an excellent high-end experience”
Serena Nairobi is a beautiful l, clean, modern hotel in downtown Nairobi, with gorgeous art throughout the shared spaces. Heated pool was divine after a long flight, food, wine, and other amenities were first rate. Rooms and baths are western in design, and gym was terrific. Staff is friendly and a… more
A
Andy P
Melbourne, Australia
05/06/2026
“Outstanding 5 Star Hotel”
An amazing stay at Nairobi Serena Hotel beautiful staff fantastic customer service in a gorgeous setting
B
Belle W
01/06/2026
“Overall Experience -”
The Location was paramount and Swift for me. The Atmosphere was Tranquil, Peaceful & Breathtaking. I went with My young Toddler they were helpful right from the entrance to room. They were helpful with my luggage and the Check in was Swift. The room overlooked the garden so it was quite and peacefu… more
T
Thierry-Alain F
30/05/2026
“Unmatched hospitality”
Joyce and her colleagues do a great job. An excellent service, even if im tired in the morning, they make me smile. And the latte-art of carol is spectacular
S
Stephanie L
31/05/2026
“Overall positive experience”
I spent 2 nights. It is a nice hotel but somewhat dated and the rooms could use renovation. The beds were very uncomfortable and the food not very good. The staff was absolutely lovely and the spa was excellent.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info