Sarova Whitesands Beach Resort & Spa

“Best hotel in mombasa”

They place is so hospitable,so welcoming.The food here was delicious.The entertainment every where with zeinab the dancer.i really enjoyed their stay.

“Excellent service”

I was served by Kasiti and she professionally performed the service to our expectations. She is very confident friendly and welcoming.

“Amazing experience from start to finish.....”

Really enjoyed our stay at the hotel and would go again. On arrival we were taken to a reception area for guests, where we were able to get a light juice and waited about 30 mins for our official welcome (we arrived early in the morning, so it was probably because our room was not quite ready). T… more

Really enjoyed our stay at the hotel and would go again. On arrival we were taken to a reception area for guests, where we were able to get a light juice and waited about 30 mins for our official welcome (we arrived early in the morning, so it was probably because our room was not quite ready). Then we were given a full overview of the hotel, our rooms, the dining options etc. by the very nice reception lady (forget her name), which was comprehensive - she answered all our questions and arranged a meeting with local safari guide for us to book our safari with. We were then taken to our room by the porter, and we asked for that to be changed as it was on the second floor and my wife due to her health preferred not to walk up steps, the porter then went back to reception to change the room and got us one on the ground floor, but we decided to go with the original room, as that was bigger! this was a lot of tooing and fro-ing for the porter between the rooms and reception, but he was super understanding, friendly and helpful and did not mind one bit - I forget his name, but he really was outstanding, like all of the staff at the hotel, they were fabulous throughout, every single one of them and a credit to the customer service standards at this hotel. The hotel has 3 pools and because we travelled outside of busy periods, with no local or international holiday seasons, we pretty much had run of the largest pool of the 3, and it was amazing. The hotel is on the beachfront, so that was another big plus. I visited the gym every day, and it is top quality, with a good variety of quality machines, extensive free weights and cardio machines to ensure you can get a workout like you would at your local expensive gym at home - very high quality hotel gym, not seen anything like this in hotels when travelling in the US, UK and Europe. The gym attendants were knowledgable, brilliant, friendly and professional. I'd go here again, just for the gym! The buffet restaurant was good for breakfast and dinner, offering a range of different euro, asian and local dishes and everyone should be able to find something to satisfy themselves. They also have restaurants onsite that you can book, but we stuck with the buffet for convenience and as it was included in the package we booked. Overall brilliant experience, and for my first trip to Kenya, made me want to come again, must try destination and hotel, if you haven't been. I'm sorry I can't list the names of the staff, memory loss, but thank you all for making it a superb break!

less

“Exceptionally good in all departments. Well done Sarova!”

Our visit to Sarova Whitesands genuinely surpassed our expectations. We are a family of 4, with 2 boys aged 6 & 4. Everyone has had the best experience. What is most impressive is how attentive and friendly all the staff are. They all seem genuinely delighted to try to make your experience memorabl… more

Our visit to Sarova Whitesands genuinely surpassed our expectations. We are a family of 4, with 2 boys aged 6 & 4. Everyone has had the best experience. What is most impressive is how attentive and friendly all the staff are. They all seem genuinely delighted to try to make your experience memorable. Everything is so relaxed, yet professional, and for me I think that is what makes this place so impressive and appealing. The buffet food is great (Harry was so welcoming and Agatha always checked in to ensure we were happy), with plenty of choice each evening we dined. The swimming pool options and layout are really wonderful and it never felt crowded as a result. It’s easy to spend hours at the swim up bar, unwinding with some drinks, snacks and chilled music. Our boys loved the kids club and the kids clubs reps (Serafina, Zaina, Jared and Vincent) listened to our requests not to allow too much screen time and instead putting the emphasis on activities when we asked. The spa was also exceptional. The cool breeze, calming spa music around the whole area and sea views were idyllic, and Gertrude was simply a gift in terms of her masseuse skills. Her ability to identify troublesome muscles, aches and pains is unmatched in my experience. So professional, so kind, and so skilled. Overall, a fabulous experience, and well done to everyone involved in making this place work. We rarely return to resorts, but already plan to return to Sarova Whitesands sometime in the future. Thanks again to everyone who made it such a great experience for us.

less