Description
Facilities: The holiday village has a lift and features 166 rooms, including 6 junior suites and 8 suites. The reception desk is open round the clock. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex offers various faciliti… more
Meals: Dining facilities include a restaurant, a café and a bar. Catering options include half board, full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Entertainment
- Entertainment for adults
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Security-controlled parking
- Pets
- No pets allowed
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Complimentary high-speed Internet
- Services
- Balcony
- Banquet and event room
- Café
- Car rental
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hairdresser / Barber
- Indoor pool
- Iron
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Sun terrace
- Terrace
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kid´s club
- Bars
- Bar
- Coffee/tea in public areas
- Snack bar
- Swimming pools
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Gym and SPA
- Gym
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Padel tennis
- Surfing
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 1139 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 1139 TripAdvisor reviews
T
Tariq A
25/04/2026
“Review of Serena”
The location was convenient and the atmosphere was pleasant. Rooms were spacious. Value for money was worth it. I liked their cleanliness and serene and quiet environment. Service was outstanding with lots of amenities.
M
manavmengi
20/04/2026
“Best Service”
Best Service, Best hospitality. The staff was so generous and helpful.
K
kelvin m
20/04/2026
“Sarova April holiday getaway”
We had an amazing experience together with my family during the April holidays. We can’t wait to come back again plus the staff here were amazing
M
Mi L
12/04/2026
“Swahili Elegance & Exceptional Hospitality”
Serena Mombasa is elite! Special thanks to George & Isaac
I
Isn M
11/04/2026
“Good climate”
Our recent visit to Serena Hotel was honestly such a beautiful experience. From the moment we arrived, the atmosphere felt calm, elegant, and very welcoming. The staff were incredibly polite and attentive, always ready to help with a smile, which made us feel really valued as guests. The rooms were… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info