Dear Hotel Madrid

“very cosy”

Good enough I wanted to stay longer thought

“Incredible rooftop city views!”

The location is incredible and very walkable. The rooms are nice, modern and comfortable. The staff (especially at breakfast) are really friendly. Breakfast itself has a lot of options.The views from the high floor rooms and the rooftop are unbelievable. The only downside is that the rooftop can ge… more

The location is incredible and very walkable. The rooms are nice, modern and comfortable. The staff (especially at breakfast) are really friendly. Breakfast itself has a lot of options.The views from the high floor rooms and the rooftop are unbelievable. The only downside is that the rooftop can get very cold and windy depending on the season so if you want to grab a drink indoors, you'll have to look elsewhere outside the hotel. There’s no indoor or lobby bar. Other than that, very nice hotel. Would recommend!

less

“This hotel truly deserves a five-star review”

This hotel truly deserves a five-star review. Its location on Gran Vía is simply unbeatable, right in the heart of Madrid, making it the perfect base to explore the city. The service is impeccable from start to finish, with attention to detail that makes every guest feel valued. A special mention g… more

This hotel truly deserves a five-star review. Its location on Gran Vía is simply unbeatable, right in the heart of Madrid, making it the perfect base to explore the city. The service is impeccable from start to finish, with attention to detail that makes every guest feel valued. A special mention goes to the restaurant staff, who are not only highly professional and efficient but also incredibly warm and welcoming. In particular, I would like to thank Mateo, Jeorge, and the entire breakfast team. Starting the day with their kindness and genuine smiles makes all the difference—they create an atmosphere that instantly puts you in a good mood. The rooftop is another highlight of this hotel: easily one of the most rooftop in Madrid, offering a stunning setting to relax and enjoy the view. An outstanding experience overall—highly recommended.

less

“Not a boutique hotel”

Was going to Madrid for three nights and wanted a central location, walkable to a lot of the places a first time visitor would want to see. Dear Hotel was recommended by the NYT and some other high end travel websites, and the the price was better than most, so I booked two rooms. The dumb name sh… more

Was going to Madrid for three nights and wanted a central location, walkable to a lot of the places a first time visitor would want to see. Dear Hotel was recommended by the NYT and some other high end travel websites, and the the price was better than most, so I booked two rooms. The dumb name should have been a tip off. The hotel describes itself as “boutique” which I assume means small, unique and with an attention to detail. While the hotel rooms were very quiet and clean, they had stark quality, white and devoid of character (they describe it as “Scandinavian minimalism” or something. Everything seems to have a silly phrase on it “enjoy the view!”, “#skypool”,” smile you’re in Madrid!”, which seems more fitting for a hostel. Plaza de Espagna across the street is lovely, as is the area near the Royal palace, but the Gran Via area is similar to Times Square- tons of traffic and large American chain stores. The pool is much smaller in person, and my husband said it was dirty and reeked of chlorine. The roof has nice views but was beyond crowded and no one was collecting the dozens of glasses left by prior guests. I got a latte for breakfast and was charged 20 euros because it’s a flat charge buffet. This hotel is fine for people on a strict budget, but I’d spend an extra $200 a night to stay somewhere else with a nicer vibe. I don’t need a Four Seasons- we spend the majority of our time exploring the city to make that worth it, but at this point of my life my standards are too high. Look elsewhere! Only You hotel looks much nicer and is only marginally more expensive. I tried to switch our reservation a week before but it was non refundable. Bummer.

less