Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 2202 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Madrid
Showing 5 featured reviews out of 2202 TripAdvisor reviews
C
Charlie W
26/05/2026
“Great Hotel.”
Lovely hotel. Very centrally located. The rooms were immaculate. The staff was particularly friendly to a non-Spanish speaking guest. They were very prompt in room cleaning while we were out.
A
Alessandra U
22/05/2026
“Outstanding help from Álvaro, Guest Relations Manager –”
I was in Madrid in NH hotel dealing with an urgent issue that could have ruined my trip. Álvaro, the Guest Relations Manager, spent over two hours helping me with calm professionalism and focus until it was fully resolved. He didn’t just solve the problem – he gave me peace of mind so I could act… more
O
omid K
19/05/2026
“Week stay in Madrid for business and pleasure”
This hotel was excellent. Service, cleanliness, location, staff, and manager are like nothing I have experienced. Highly recommend the location for any stay in Spain. Even when there is a mild glitch they jump on things and make sure you feel cared for. I really enjoyed my week with them.
A
ALFRED99
Yarm, United Kingdom
17/05/2026
“Superb Stay.”
NH Collection Madrid Paseo Del Prado is superbly located for access to local Museums, Botanical Gardens, Campo Del Moro Gardens, an enormous variety of Restaurants, Cafes and Tapas Bars. Hotel reception area is not large but our check-in was quick, efficient and helpful. Elevators nearby (which we… more
B
Bethany B
01/06/2026
“Does not live up to 5 star hype”
Great location just across from the Prado. Good breakfast. Good to have breakfast included with the rate. Definitely NOT a 5 star hotel. It's a solid 4. Front desk staff seems unbothered and while they were not rude, they were not welcoming and didn't greet us at all when we were coming and going t… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 16 reviews
Service: 9
Cleanliness: 10
Room: 8
Facilities: 8
Location: 10
Breakfast: 10
Quality/Price: 8
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