- Other
- Air conditioning
- Additional services
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Smoking
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Café
- Hair dryer
- Luggage storage
- Safe
- Sale of tickets
- Wedding service
- Restaurants
- Breakfast buffet
- Gym and SPA
- Gym
- Accessibility
- Wheelchair access
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
Congratulations! You know how to look for deals
Very good
Based on 2208 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Madrid
Showing 5 featured reviews out of 2208 TripAdvisor reviews
H
hichamb329
17/06/2026
“The best hotel in Madrid”
I was in Madrid between 13 and 15 June I booked your beautiful hotel that was so wonderful . The first thing that made love it ,it is in the city center only 8 minutes walk in addition the staff in the hotel were so helpful they showed me many places to visit in addition a free bus 001 if I dont … more
C
Charlie W
26/05/2026
“Great Hotel.”
Lovely hotel. Very centrally located. The rooms were immaculate. The staff was particularly friendly to a non-Spanish speaking guest. They were very prompt in room cleaning while we were out.
A
Alessandra U
22/05/2026
“Outstanding help from Álvaro, Guest Relations Manager –”
I was in Madrid in NH hotel dealing with an urgent issue that could have ruined my trip. Álvaro, the Guest Relations Manager, spent over two hours helping me with calm professionalism and focus until it was fully resolved. He didn’t just solve the problem – he gave me peace of mind so I could act… more
J
JCLTraveller62
Paris, France
09/06/2026
“MADRID STAY”
Very good. Excellent location and staff very friendly. Have stayed at the hotel a number of times and always a pleasant experience
B
Bethany B
01/06/2026
“Does not live up to 5 star hype”
Great location just across from the Prado. Good breakfast. Good to have breakfast included with the rate. Definitely NOT a 5 star hotel. It's a solid 4. Front desk staff seems unbothered and while they were not rude, they were not welcoming and didn't greet us at all when we were coming and going t… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 16 reviews
Service: 9
Cleanliness: 10
Room: 8
Facilities: 8
Location: 10
Breakfast: 10
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.