Petit Palace Triball

“Fantastic Location & Breakfast, But Noise May Be an Issue for Light Sleepers”

It’s a difficult one to review because I chose this hotel largely for its location and excellent reviews — and overall, it really is a lovely small hotel. Location – You couldn’t ask for a more central spot. The hotel is right on Gran Vía, directly opposite the flagship Primark store, so the momen… more

It’s a difficult one to review because I chose this hotel largely for its location and excellent reviews — and overall, it really is a lovely small hotel. Location – You couldn’t ask for a more central spot. The hotel is right on Gran Vía, directly opposite the flagship Primark store, so the moment you step outside, you’re in the heart of Madrid. Public transport is extremely convenient, with metro stations and buses nearby, although we mainly explored on foot. In the opposite direction, you’ll find a more quirky neighbourhood filled with independent shops, cafés, and charming little squares. It’s also a popular LGBT area with a wonderfully eclectic mix of people and venues, and as an LGBT couple, we felt completely safe and welcomed throughout our stay. Breakfast – Absolutely excellent. There was plenty of fresh food available, and the staff were attentive and friendly. Breakfast is served until 11am, which is a real bonus if you enjoy a slower start to the day. There’s also complimentary tea and coffee available in reception 24/7. Room – We stayed in a standard double room. It was on the smaller side, but the bathroom was spacious with a huge walk-in shower. Everything was clean and comfortable, and realistically, as you’re mainly there to sleep, the size was perfectly manageable. I also noticed that some rooms come with terraces, which would be a nice extra. Downsides – I say this with a heavy heart because it really is a good hotel, but there were a couple of issues. We stayed on the second floor overlooking Primark and a side street, and the noise was significant. If you’re a light sleeper, as I am, you may struggle — particularly at weekends. There were people outside until 4–5am, along with car horns, vans, and police vehicles throughout the night. Sunday night was noticeably quieter, so my advice would be to consider a midweek stay if possible. One other thing I noticed was that some areas of the hotel are beginning to need a bit of TLC. There were paint scuffs on woodwork, and the downstairs public toilets were disappointing — tatty, with a broken sink and a missing door lock. They simply looked neglected compared to the rest of the hotel and the rooms. It’s a shame because the hotel itself is very good overall, and these are the sort of small maintenance issues that just need someone to stay on top of them.

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“Great Location and Comfortable Family Stay”

Very well-located hotel on Gran Vía, close to everything: shopping, restaurants, cafés… The breakfast is decent and varied. My children and I really enjoyed our stay. The staff were friendly and helpful, and the rooms were clean and comfortable. We will definitely return soon.

“Location, location, location”

My wife and I stay at this hotel twice a year due to its location on Gran Via and super friendly staff. It is within walking distance to every area of interest . It is a good value and highly recommended. A big thank you to Alicia, Carmen, Julita, Mayde, Paula, Nohelia, and the room service staff. … more

My wife and I stay at this hotel twice a year due to its location on Gran Via and super friendly staff. It is within walking distance to every area of interest . It is a good value and highly recommended. A big thank you to Alicia, Carmen, Julita, Mayde, Paula, Nohelia, and the room service staff. See you next year.

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“Very pleasant staff turned a 2 hotel into a 3”

At first we weren't sure about this hotel: Cons - Small room, 1 chair, ac not on for the season yet so no air movement, the room window overlooked Primark, the door was across from the elevator. We had to ask for a kettle and cups (no coffee, tea/sugar/creamer offered). No english TV channels. The … more

At first we weren't sure about this hotel: Cons - Small room, 1 chair, ac not on for the season yet so no air movement, the room window overlooked Primark, the door was across from the elevator. We had to ask for a kettle and cups (no coffee, tea/sugar/creamer offered). No english TV channels. The plastic sweep on bathroom glass door torn, black satin draperies, harsh lighting/no lamps. (Over $250per night on Expedia.) Breakfast would have been €15 per person per day but we didn't partake. But it proved to be fine. Pros - Carrefour is across the back street (we got picnic supplies and drinks), it was quiet with the window shut, the line 1 to Atocha train station and the line 5 are 2 minutes away (airport - take lines 5 to 10 to 8). But the best is the staff! I expressed that being by the elevator might be noisy and the lady who checked us in said to try it and if it was a problem we could move. The next am we got a phone call to my cell phone checking on our experience! (Wasn't noisy!! 😃) They also suggest a few very close options for dinner. I still think it was pricey - they have demand pricing and the day we left would have been around $100/night on Expedia which would have been a good deal!!

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