C'haya Hotel

“Very nice staff, good first impression of Malaysia!”

Very decent hotel, not much to criticize, although we were saddened to see that the rooftop pool bar was closed - shouldnt have advertised with it then, in my opinion. The pool itself was fantastic, however. Good stay all in all!

“Near to Airport”

Stayed in King Suite for 1 night and I found the room deal is quite attractive. The room is spacious and comfortable. The air-conditioning working well and my mom really enjoyed our stayed here. The bathroom looks new and I love the bathtub. Even though this hotel facilities are basic but it is re… more

Stayed in King Suite for 1 night and I found the room deal is quite attractive. The room is spacious and comfortable. The air-conditioning working well and my mom really enjoyed our stayed here. The bathroom looks new and I love the bathtub. Even though this hotel facilities are basic but it is really comfortable and ample parking spaces. If you are catching an early flight, this could be one of hotel that can be added in your list. The only thing can be improved : Breakfast really decent and some of it really tasteless. I hope the management can look into it since this could be a main drawback from people to book stay here again

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“Pool Bar Closed? No Way!”

I chose to book this hotel primarily because of its enticing poolside bar. After a long day of exhilarating rainforest trekking and a return flight from Sandakan to Kota Kinabalu, I eagerly anticipated unwinding by the pool and enjoying a relaxing evening. Unfortunately, upon my arrival, I was dish… more

I chose to book this hotel primarily because of its enticing poolside bar. After a long day of exhilarating rainforest trekking and a return flight from Sandakan to Kota Kinabalu, I eagerly anticipated unwinding by the pool and enjoying a relaxing evening. Unfortunately, upon my arrival, I was disheartened to discover that both the pool and bar were unexpectedly closed. This was particularly disappointing as it was one of the main reasons for selecting this hotel, along with its convenient proximity to the airport. To add to my frustration, the receptionist appeared somewhat disengaged and nonchalantly dismissed the closure of the bar, failing to provide proper details or alternatives. However, I stumbled upon a hidden gem called The Other Side, a secret bar cleverly concealed behind a faux wall with an old telephone attached. I must admit, it turned out to be an awesome discovery, and I would highly recommend it to anyone who encounters a similar situation or shares the same expectations as I did. Upon returning from The Other Side, I decided to order some food for delivery. To my surprise, I found the order just sitting on a tray at the reception area, while the manager was fast asleep in the restaurant. It was an odd yet somewhat amusing experience that certainly added to the unique nature of my stay. Despite these unexpected hiccups, I must commend the hotel for providing a spacious and comfortable room. It served as a welcome retreat, allowing me to relax and rejuvenate after a long day of exploration. In conclusion, while the closure of the poolside bar was a disappointment, stumbling upon The Other Side provided a memorable alternative. The unusual encounter with the sleeping manager added a touch of quirkiness to my stay. Ultimately, the spacious and comfortable room offered solace and comfort, compensating for the unexpected shortcomings.

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“Near to the airport for connections next morning”

Firstly, if you read that this hotel has a free shuttle from the airport, don’t believe it (like I did before booking based on that). There is no shuttle and this is false advertising. Secondly, if you write to them via Expedía, other than them telling you there is no shuttle, you won’t get any res… more

Firstly, if you read that this hotel has a free shuttle from the airport, don’t believe it (like I did before booking based on that). There is no shuttle and this is false advertising. Secondly, if you write to them via Expedía, other than them telling you there is no shuttle, you won’t get any response to questions about taxis or any other forms of transport to get there. I tried three times with no reply. My advice is to download the Grab app (I read somewhere that they took over Uber here) then use it with airport wifi when you arrive. I did and it worked perfectly (and the fare is about US$1 so a good tip in cash is well in order). As for the hotel itself, the rooms are clean and modern so don’t be put off by the corridors to them. I’m pretty sure I booked a queen/king bed rather than the two singles I got but I was there for one night so wasn’t going to move. The pool area on the roof is quite nice (although the bar there is closed since covid) but there is nowhere to sit and if just one family with kids is there it’s not really worth staying around other than just to dip. I didn’t get to sample the breakfast as my flight (at 8.30am so not ridiculously early) meant I had to leave before it commenced. All in all, if you need a hotel for one night to make a connection next morning, this place will certainly do the trick.

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“Nice room but average breakfast and service”

The room was quite nice but the breakfast and service were quite average for the price we paid. They have a very limited selection in breakfast and lazy to refill anything that runs out. The staff could be more helpful, one night I asked for water and they asked me to come down and collect it. That… more

The room was quite nice but the breakfast and service were quite average for the price we paid. They have a very limited selection in breakfast and lazy to refill anything that runs out. The staff could be more helpful, one night I asked for water and they asked me to come down and collect it. That's ok for a cheap hotel, not ok if I pay 50sgd per day. The location is near the airport but a bit far from city center, not much food option in walking distance.

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