Oceania Hotel

“Loved our stay!”

This hotel is sooooo underrated. Firstly, the team is very responsive when it comes to WhatsApp texts. This is excellent! We received a warm welcome from Victor at Front Desk. Do you know how far they go when it comes to customer service? Let me tell you. I made a last minute booking (arriving on … more

This hotel is sooooo underrated. Firstly, the team is very responsive when it comes to WhatsApp texts. This is excellent! We received a warm welcome from Victor at Front Desk. Do you know how far they go when it comes to customer service? Let me tell you. I made a last minute booking (arriving on 29th Dec 2023, staying for 3 nights). I informed the team via WhatsApp that we would be driving from Lahad Datu and would only arrive at about 730 pm. My husband, my daughter and I were exhausted and could not wait to have a good rest in our air-conditioned room. And then I thought, sigh... I would have to wait at least 15 minutes for the room to be cool. To my delight and surprise, Victor already placed a key card on the slot in the room earlier that day, and the room was at perfect temperature when we entered! Well done Victor! The housekeeping team did a great job too in cleaning the room and replenishing the toiletteries. The staff were all friendly and helpful. Without hesitation, a female staff (I cannot recall her name) lent me her USB adapter when I told her I needed to go out to buy it. Saving me time and the hassle of going out to to purchase it. We had a great experience and I highly recommend everyone to choose Oceania Hotel when they go to Kota Kinabalu. I definitely will stay here again.

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“Great Hotel & Staff, Good, safe location!”

The hotel and beds were very comfortable and clean. The staff were all very nice to my husband and I and helped us with recommendations on food and attractions. We were visiting with lots of family and wanted to stay somewhere good price and safe location. Oceania is highly recommended & will stay … more

The hotel and beds were very comfortable and clean. The staff were all very nice to my husband and I and helped us with recommendations on food and attractions. We were visiting with lots of family and wanted to stay somewhere good price and safe location. Oceania is highly recommended & will stay here again!!

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“Very good hotel but poor communication”

I have stayed in this hotel very recently for 6 nights while in KK. While my experiences at this hotel was mainly positive, there were a few issues that I am going to address here. Positives: 1. Nice staff especially Victor and Orlando, who were very helpful 2. Clean room with amenities (safe, tea/… more

I have stayed in this hotel very recently for 6 nights while in KK. While my experiences at this hotel was mainly positive, there were a few issues that I am going to address here. Positives: 1. Nice staff especially Victor and Orlando, who were very helpful 2. Clean room with amenities (safe, tea/coffee/kettle, comfortable bed, nice bathroom/shower, good wardrobe. fridge to store bottled water that the hotel supply. 3. Surau (prayer room) on the 4th floor, which was convenient. 4. Cleaners doing a great job making the room nice and tidy. 5. Decent WiFi connection (although occasionally cuts out). Negative: Communication - this is their big downfall that cost them the extra star that I would have gave them. Communication has been the real issue with this hotel unfortunately but before I do highlight the issues, they did contact me via WhatsApp and were very helpful with enquiries or so I thought. They arranged airport transfer to hotel via taxi with the driver putting my name waiting for me at the Arrivals Hall. They mentioned that I need to pay MYR 25 per person at their restaurant for breakfast but otherwise go for the cheaper option at the Cafe called Tapau Bah and mentioned that Tapau Bah take credit cards. However, as I got to the Arrivals Halls, there was no one there to pick me up after waiting for 20-odd minutes so I ended up catching my own taxi but at a cheaper price than what the hotel quoted. As I got to the hotel around 10.30pm after a very long journey from the UK, I have been told that I had to pay MYR 100 deposit in cash upfront, which I didn't have enough Ringgits as the banks and money exchange were closed at that time so it caused me quite a bit of inconvenience but I wasn't informed at all about this and they should have told me this in advance so that I would have had the deposit ready - most hotels take the deposit through credit cards but not with Oceania I'm afraid - however, I did find an alternative by giving a £20 note as a cash deposit, which was worth MYR 114 so we got that issue resolved. Next morning, I asked about the breakfast and where the hotel restaurant is but I was informed that there is no restaurant at the hotel to have breakfast even though I was informed on WhatsApp that it was MYR 25 at their restaurant. Now there is a restaurant next door to the reception but I'm not sure if it belongs to the hotel or not as no staff member mentioned it. So they said I have breakfast at Tapau Bah Cafe across the road as it is cheaper and I was informed that they take credit cards - however, I've found out that they only take cash which wasn't a problem initially - until became a problem so whenever I had 50 to 20 MYR cash and tried to buy something with that at Tapau Bah, they couldn't change it and this has happened twice to me which then begs the question on why the cafe did not have a card set up in the first place - however, this was recommended by the hotel itself and quite frankly it was a poor recommendation by them. However, I did find a gem of a place within a minute walking distance from Tapau Bah called Secret Recipe - the only down side is that Secret Recipe opens at 10.00am but at least Tapau Bah opens up before 7.00am. However, Secret Recipe does have a lot more variety and much friendlier staff too so I think the hotel needs to liaise with them instead, unless Tapau Bah can get the card situation sorted out. So all in all, this hotel is very good but they need to fix the issues with communications which could have nearly ruined my stay at KK but thankfully it turned out fine.

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“A nice surprise for a last minute booking”

The hotel , even though the lobby was under refurbishment was still very welcoming and clean . The staff were extremely helpful . Really surprised that there was no restaurant or local cafes selling western breakfast early morning . The rooms were light , bright , extremely well kept and good va… more

The hotel , even though the lobby was under refurbishment was still very welcoming and clean . The staff were extremely helpful . Really surprised that there was no restaurant or local cafes selling western breakfast early morning . The rooms were light , bright , extremely well kept and good value . Location isn't the best , but still safe and not too far away from the seafront harbour

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