The Waterfront Hotel

“Great Hospitality”

Hotel stay was really good, Mr. Syazwan was incredibly helpful and went the extra mile to arrange my **buka puasa**. Everyone was very polite, attentive, and made the whole experience feel warm and welcoming. I truly appreciated their kindness and great service. Highly recommended!

“Was a problem for breakfast friendly.”

We loved this hotel was fantastic n the view was unbelievable. Thanks to mr hendrix.Who helped us for this room. He recommend for breakfast to eat sarawak luxsa in the morning at the breakfast i want to the lady n ask for luxsa she gave me thing re not cooked. So i changed to a another malay lady… more

We loved this hotel was fantastic n the view was unbelievable. Thanks to mr hendrix.Who helped us for this room. He recommend for breakfast to eat sarawak luxsa in the morning at the breakfast i want to the lady n ask for luxsa she gave me thing re not cooked. So i changed to a another malay lady i ask her indean bread with a eggs she told me it's not possible. For a 5star hotel? In Kuala Lumpur every hotel when i ask it's fast prepared. Shame on this 2 malay lazy worker. Maby the management fault. The other re so friendly n helpful.

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“Book *only* renovated rooms available”

This hotel is currently renovating their rooms. Floors 5 & 6 have renovated rooms, higher floors have original rooms. We were originally placed in an old original room on the 9th floor. It was terrible - the musty, moldy smell of the carpet, the closet light facing the bed that could not be turne… more

This hotel is currently renovating their rooms. Floors 5 & 6 have renovated rooms, higher floors have original rooms. We were originally placed in an old original room on the 9th floor. It was terrible - the musty, moldy smell of the carpet, the closet light facing the bed that could not be turned off, the bathroom door whose bolt had broken off. After discovering that there were renovated rooms available, we requested a switch and it was 10x better. Everything worked and no moldy, musty smell. Night and day. Apart from that, food was good, service was friendly and helpful, and location was fantastic. The river view rooms with a view of the iconic State Assembly building are worth paying for.

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“Overall disappointing”

Initial communication great arranging airport transfer and and answering general questions about Kuching. Shuttle on time and lovely vehicle, check in was in the lobby and no executive lounge as advertised. The staff member failed to inform me of my lounge entitlements operating hours etc but quic… more

Initial communication great arranging airport transfer and and answering general questions about Kuching. Shuttle on time and lovely vehicle, check in was in the lobby and no executive lounge as advertised. The staff member failed to inform me of my lounge entitlements operating hours etc but quick to ask for tourist tax. The room large spacious and clean but notable ware & tare and mold in the shower grout and in the shower head. Quite and not much of a city view view. The lounge it was well presented but there was never any hot vegetarian options and nightly id highlight this with no offer to make some. There were snacks but often the cheese board featured no crackers ! I wasn't offered alcohol till the third night and assumed this was because a Muslim country, only options beer or wine. They did had nice daily cold drink. Never in all my travels has it been so limited to alcohol or vegetarian in a lounge. Nightly turn down lovely with a treat but failed to occur one night. My mini bar was never replaced though only had one drink as options were soft drinks i dont have. Public breakfast infinitely better than lounge reflective of options and they even had vegemite! The eggstation can get slow and the lady working there often seemed overwhelmed. Hotel walking distance to most attractions and have to say all staff were lovely. Elevators are crazy slow and often packed. Great gym and Pool area nice but enclosed so kids noise playing in it is amplified and there are many pigeons there which is unsavoury and an OHS issue. Barkeep was charming. After checking out I recieved a whatsapp message asking if I had taken the tv remote by accident which was the final disappointment to what id hoped would of been a great stay in a fairly expensive hotel. I replied in the negative and received a generic non committal response to appease, probably the same as management may offer here. Will not return and would not recommend.

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