Crowne Plaza Kuala Lumpur City Centre By Ihg

“Highly recommended place to stay in the heart of Kuala Lumpur with comfortable room”

Highly recommended place to stay in the heart of Kuala Lumpur with comfortable room, strategic location, reasonable room rate, and nice swimming pool. Thank you so much Mr Mauro Leone for pre-arrival email, Qistina and Ameerol from front desk team for efficient check in process and warm welcome, Sy… more

Highly recommended place to stay in the heart of Kuala Lumpur with comfortable room, strategic location, reasonable room rate, and nice swimming pool. Thank you so much Mr Mauro Leone for pre-arrival email, Qistina and Ameerol from front desk team for efficient check in process and warm welcome, Syaifullah and Vicknes Siagaram for welcome amenities, Hafiz & Kama for delivering in-room dining, and to all Crowne Plaza Kuala Lumpur staffs for great services and hospitality.

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“Stay at the crown plaza if you’re working in KL”

This is our hotel of choice when we are working in KL, there’s a lot more to it than meets the eye! Rooftop pool, also drinks terrace and restaurant on 32 which is under marketed but really really good (get Rohan to make you crepes suzette, they are THE BOMB!!), room is clean and modern, iron in ro… more

This is our hotel of choice when we are working in KL, there’s a lot more to it than meets the eye! Rooftop pool, also drinks terrace and restaurant on 32 which is under marketed but really really good (get Rohan to make you crepes suzette, they are THE BOMB!!), room is clean and modern, iron in room and plenty toiletries to save you bringing them with you…. breakfast is plentiful, coffee machines temperamental 🤣 but the selling point is the staff….. Rajan the head concierge is 5*, prob their best advert, he’s across everything…. Can get you a driver, popped up into the lounge to help out when busy, makes eating out recommendations, he even got me a ruler this week cos I needed to measure something!🙏 We arrived back late from Bangkok and he moved us straight up to le midi to get a drink before they closed 🙏🙏 he’s a gentleman, always smiling and a true pro. I’d also shoutout the lounge hostesses Agnes and Faith, Faith makes KILLER cherry margaritas 🍒 and nothing is too much trouble for her 🙏. When you’re travelling for work, persona touches from friendly staff really makes the difference. If you’re visiting KL for work, the CP is central, 5 mins to KLCC and the towers, I’d happily recommend it ⭐️⭐️⭐️⭐️⭐️

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“Customer Experience led by Rajan”

Amazing service and dedication toward customer service, led by the one of a kind Chief of Concierge- Rajan. His customer centric, local knowledge and gentle approach makes you feel at home. Will definitely be back!

“Very dissatisfied paying for Zero Service”

Arrived 1st May to spend the long weekend with my wife as it was our Anniversary. Stayed 3days 2 nights. Location _Good. Atmosphere, Rooms, Value, Cleanliness and Service all good. Except for one incident which really made on stay very unpleasant on the first night! We decided to have drinks at the… more

Arrived 1st May to spend the long weekend with my wife as it was our Anniversary. Stayed 3days 2 nights. Location _Good. Atmosphere, Rooms, Value, Cleanliness and Service all good. Except for one incident which really made on stay very unpleasant on the first night! We decided to have drinks at the lobby lounge Rhymba when we returned from our dinner, Music was good. My wife and I sat there for a good 10 to 15 minutes. Bar was empty except for another table and ours. Service staff was behind bar counter but did not bother to attend to us. I then walked over to the bar counter and asked for drinks menu and all she did was pointed at the menu. I had to literally bring the menu back to our table to show my wife the lists of drinks available. This particular staff could have at least asked for me to be seated and will bring the drinks list to us but she did not even bother and al she was more interested in with was watching the band performed and gave them applause after each performance. THIS is a 5star hotel and the reception we got was appalling. After making our drinks selection, she did not even come to our table to take our order. I had to approach the duty manager in charge and place the order through him. Can one imagine when duty manager was attending to check in guests. After duty manger took our order she eventually brought the drinks to our table and all she said was enjoy. There was no sincerity in her service I could tell. Duty Manager Mr Adli I must say was very provided very good quality service and even apologized to us. At this point I was already very upset with the attitude of the particular staff which I will not mention her name. After duty manager informed her of our dissatisfaction and dismay at her service she did not make any effort to apologize but instead carried on watching the band perform. I the informed duty manager I very much want to address this incident to higher management. and he told me the Front office manager has been informed Which I told him I would very much like to meet in person the next morning at the club lounge. The Front office manger showed up and informed that he was already aware of the situation and apologized for the incident. Thereafter followed by the Director of Operations who also personally came to apologize. I was not in any need for apologies but truly appreciate their sincerity and effort taken to address this matter. The Head of Operations also informed that they have watched the CCTV and realized my complaint was genuine. All said and done other staff service was excellent! Especially Mr Danny Captain at lobby, Mr Adli Duty Manager, Mr Andrei - lobby, Mr Thinosh Club Lounge, Ms Faith and Ms Shaz Club Lounge, Mr Vicknes and Mr Daniel. All said and done this is a 5 Star hotel where I did not experience 5 star service for that one incident which can project a very negative impact to customers. In all honesty I was very reluctant to pay for the drinks (which was not small amount) for service we did not get. I am certain this will apply to most. Especially more with hospitality sector stressing on providing quality service. I have paid for other services in the hotel and must say the rest provided excellent service. But getting zero service from a so called Supervisor is unacceptable. If I did not complain to the duty manager I probably have to carry the drinks myself.

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