Sofitel Kuala Lumpur Damansara

“Hanafi, Rengga, Fuad are Sofitel KL Ambassadors.”

The above-mentioned staff were being exemplary. Let me explain further. My friend and I check in on 27 April. We arrived late. Mr Fuad and his team were so accommodating. My special requests were met. Fuad wore very genuine smiles. On the next day, Mr Hanafi recognized me after a looong absence… more

The above-mentioned staff were being exemplary. Let me explain further. My friend and I check in on 27 April. We arrived late. Mr Fuad and his team were so accommodating. My special requests were met. Fuad wore very genuine smiles. On the next day, Mr Hanafi recognized me after a looong absence. His great hospitality has always had warmed me. Along with his team, Harini and Ashnida were two staff which deserves to be mentioned. Also, Mr Rengga, the front desk manager should be acknowledged . He is definitely the right head to be. Lanchana, Revan and Elbar were polished gems. Lastly, La Boulangerie has one the most scrumptious pastries which do not break your bank account at all. At Least Bar, Accor elite members get to redeem beautiful and premium welcome drinks. Staff were just great. All in, this is not the last time I am revisiting , there will be more. Kudos !

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“best restaurant”

good service by jannah, augustine, ajay 👍🏻

“Mixed Experience”

We had a mixed stay at Sofitel.  The good is that they proactively upgraded us to a prestige suite as Accor Diamond guests.  The hotel common areas are quite posh.  The lounge is very good including a premium breakfast a la carte menu for example filet mignon.  Happy hour was also quite nice.  Th… more

We had a mixed stay at Sofitel.  The good is that they proactively upgraded us to a prestige suite as Accor Diamond guests.  The hotel common areas are quite posh.  The lounge is very good including a premium breakfast a la carte menu for example filet mignon.  Happy hour was also quite nice.  The less stellar aspects of the stay: the suite is a bit compact 60 sqm, smaller than average for hotels of this caliber.  Also the room itself is somewhat boring and has some similarities to a Sheraton or Hyatt Regency, rather than a normally more interesting and upscale Sofitel.  I had a bit of allergies while in the room so the ventilation system is probably not the cleanest.  For happy hour they did not allow children 5-7pm; to their credit they proposed an alternative rather than nothing at all. But nonetheless from our experience it was one of the weakest alternative offered by any hotel with a lounge where we stay: they said come right before 7pm to grab food.  For young children it's too late so it was not usable. I prefer hotels which allow to pick food at the beginning and bring to the room, or be given an alternative venue for happy hour, or they deliver something themselves to our room.  Sofitel was none of the above. Last but not least, service was not always the best.  I booked this stay in October 2025 with a buy one get one free voucher Accor Plus Malaysia expiring December 2025 for stay date April 2026.  The hotel's own reservation department confirmed this works and they provided the amended reservation confirmation.  Once arrived at the hotel they said the voucher has expired and I need to pay for the second night, I protested and they eventually let it go.  Then upon check out I asked to redeem diamond dining vouchers and they originally refused, saying that in-room dining is not eligible.  I showed them Accor rules - there is no such restriction.  They let it go as well. So overall not a bad hotel, but given the multiple choices in KL I am not sure I will rush back either.

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“Disappointing hospitality for a Sofitel, despite a comfortable suite”

This was a special staycation for my family, as I am Malaysian and this was actually my first stay at an Accor hotel in my home country. I decided to use my suite room upgrade and brought along my wife and son for a 2D1N staycation after arriving from Phnom Penh, where I had stayed at Novotel Phnom… more

This was a special staycation for my family, as I am Malaysian and this was actually my first stay at an Accor hotel in my home country. I decided to use my suite room upgrade and brought along my wife and son for a 2D1N staycation after arriving from Phnom Penh, where I had stayed at Novotel Phnom Penh BKK1. Unfortunately, my first impression with Sofitel Damansara was already disappointing. Before arrival, I contacted the hotel via the Accor app to check whether my wife could check in earlier, as my flight was landing at KLIA and I would only reach the hotel around 4pm. There was no reply from the hotel. As an Accor Platinum member who stays frequently across the Accor network, I usually receive some form of pre-arrival engagement or response, especially when reaching out directly. I did not receive an email from Sofitel, but even then, my message was not answered, which was not a great start. To be fair, the room itself was fine, and my wife was able to check in earlier. The actual check-in experience was acceptable. However, the main disappointment came from the Executive Lounge experience. The evening cocktail session at Level 22 runs from 5pm to 7pm, and we were informed that children are not allowed in the lounge during that period because alcohol is served. The manager suggested that my wife and I take turns using the lounge, and only after 7pm could we bring our son in. For a family staycation using a suite upgrade, this felt quite inconvenient and not particularly guest-friendly. I have visited many executive lounges in other Accor hotels and rarely encountered this kind of arrangement, so it came as an unpleasant surprise. What made the experience more awkward was that the food was already set out around 4:30pm, but when my wife thought she could take some food before leaving at 5pm with our son, she was stopped by the staff because the session officially started only at 5pm. The staff member was polite, but the overall experience felt rigid and not in the spirit of hospitality one would expect from a five-star hotel lounge. Breakfast was another weak point. The issue was not the food itself, but more the service attitude. Many of the team members appeared tired or unfriendly. My wife ordered an Americano, waited for it, and eventually received the wrong coffee. What was disappointing was that there was no apology, only a visible sense of frustration from the staff member. I understand Sunday breakfast can be busy, but that is also when service standards matter most. Overall, this was not the level of hospitality I expected from Sofitel, especially given my many stays across the Accor portfolio. In fact, the contrast with Novotel Phnom Penh BKK1, which is a four-star hotel, was significant. That stay delivered a much warmer and more polished experience. I do not write this lightly, as I spend over 180 nights a year in hotels and am a very frequent traveler. Based on this stay, I can only rate the experience 3 stars. While the room was comfortable, the hospitality fell short of what I would expect from a five-star property and from the Accor brand. For now, I would be hesitant to recommend Sofitel Damansara to travelers seeking a strong Accor elite experience, as I believe there are better options available.

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