Holiday Inn Express Mexico Basilica By Ihg

“Great hotel for the price”

This hotel is very good for the low price we paid. It’s new, clean and provides a good free breakfast. The beds are very comfortable. We always stay here when we arrive by air as it’s only 7 minutes from Norte bus station. We highly recommend this hotel and have stayed here many times.

“Good Potential, but Major Issues with Price and Service”

I recently stayed at this property and had a mixed experience. While there are some positives, there are several issues that need to be addressed, particularly regarding pricing and customer service: Room Condition: The room was clean but bare, lacking amenities such as washcloths, a refrigerator,… more

I recently stayed at this property and had a mixed experience. While there are some positives, there are several issues that need to be addressed, particularly regarding pricing and customer service: Room Condition: The room was clean but bare, lacking amenities such as washcloths, a refrigerator, or a microwave. The shower had drainage issues, and the water temperature never reached my preferred heat. The flooring was uneven, and the wall had visible punctures, which was disappointing. Breakfast was included, which was a nice touch, but the food could have been fresher. The buffet-style setup didn’t offer much variety, and some items didn’t seem appetizing. Amenities: The property offers several on-site amenities, but the staff failed to inform me about the fitness center or other guest facilities, which could have enhanced my stay. Front Desk Service: My interaction with the front desk staff was inconsistent. One staff member was unprofessional, while another was efficient and handled the check-in process well. However, there was no internet or TV service in the morning, and when I requested to speak with a manager about the issue, my request was denied. I was also not offered any compensation for the inconvenience. While the property has potential, the issues with room maintenance, poor customer service, lack of communication, and questionable pricing make this an experience I can’t thoroughly recommend. If you choose to stay here, be prepared for unexpected issues and consider looking for better value elsewhere.

less

“Basic hotel comes at a price”

Basic 3-star hotel with the brand assurance of IHG. Prices reflect that brand power rather than the quality of the accommodation and facilities on offer. Big clean room with no natural light. Small, obscured window into inner "tunnel". Shower just fine, separate toilet. TV, safe and filter … more

Basic 3-star hotel with the brand assurance of IHG. Prices reflect that brand power rather than the quality of the accommodation and facilities on offer. Big clean room with no natural light. Small, obscured window into inner "tunnel". Shower just fine, separate toilet. TV, safe and filter coffee machine. Not a room you'd wish to spend much time in. Breakfast as basic as you'd expect a "free" breakfast to be. Staff friendly

less

“An affordable and basic hotel with large rooms”

We stayed at Holiday Inn Express Mexico Basilica for a night during a layover in Mexico City. The main reason that we chose the hotel was due to my IHG program. We found location good for its proximity to the airport with an Uber. The hotel was clean and good-value for an overnight stay. The roo… more

We stayed at Holiday Inn Express Mexico Basilica for a night during a layover in Mexico City. The main reason that we chose the hotel was due to my IHG program. We found location good for its proximity to the airport with an Uber. The hotel was clean and good-value for an overnight stay. The room was big but it didn’t have any windows overlooking the street. The aircon was a bit noisy and we got sinus issues on this one night due to the dry weather of Mexico city and the aircondition. The staff was nice and they prepared packed breakfast since we were leaving at 5 am the next day. Here is a detailed evaluation of specifics: Welcome: We arrived around 7:30 p.m. directly from the airport. There was only 1 staff member to help with check-in and we waited her to finish other customer’s work while waiting for a review. She was nice and she offered packed breakfast when we told we are leaving at 5 a.m. My status on IHG program was acknowledged but the changes in IHG program made it clear that you don’t get much from Gold status anymore. The room: It was a clean and big room. However, the room was very hot when we entered and there were no windows in the room. It was pretty much a box. The shower was not very pressured but it was ok enough to have a nice shower. The aircon worked a bit noisy and there was a shaky noise coming from the walls even if the aircon was switched off. Dining: While breakfast was included with our stay, we were leaving at 5 a.m. and we couldn’t use their breakfast services. Overall: A simple, good-value hotel. The proximity to the Mexico City Airport is great since you can get here in 15 minutes on an Uber. Overall, met our expectations but it wasn’t a special stay.

less