Stara Hamburgo

“Some nice features but not a good stay”

Room was ok, but windows look at the wall, AC is a noisy in-room stand alone unit. No coffee maker or coffee available when restaurant closed, no plugs near the bed. Half-hearted room cleaning— e.g. no toilet paper….a list of admittedly minor issues, but service not appropriate given the price. Cha… more

Room was ok, but windows look at the wall, AC is a noisy in-room stand alone unit. No coffee maker or coffee available when restaurant closed, no plugs near the bed. Half-hearted room cleaning— e.g. no toilet paper….a list of admittedly minor issues, but service not appropriate given the price. Charged 50% extra for a morning arrival— again, not what I expected at this price point, but fair enough if the room were up to par. I needed to shower and change ASAP. But, No iron/board. Tried to call, but phone was out of batteries. Went downstairs and stood in line to ask for iron. A mini ironing board eventually arrived…. You get the picture. All that said, nice location and nice art. Breakfast was good. So, 3/5.

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“It could have been so much better”

The siutes were OK but had a lot of scuffs and knocks, tears in the wallpaper and in general it could do with a bit of a face lift. Worst was the staff, they either got it wrong or just couldn't give a fig. At reception they seemed disinterested a lot of the time and we were given the the wrong tim… more

The siutes were OK but had a lot of scuffs and knocks, tears in the wallpaper and in general it could do with a bit of a face lift. Worst was the staff, they either got it wrong or just couldn't give a fig. At reception they seemed disinterested a lot of the time and we were given the the wrong time for breakfast at the weekends. We had organised an early pick up based on this information so it was a major problem. We were up at 6.30 for a nonexistent 7.00 breakfast and then were the first for an 8am breakfast and weren't served until at least 1/2 an hour later, neither the staff nor the food were ready. Some breakfasts were taken downstairs in the bistro as they needed 3 days to prepare for an upstairs function and these meals were different every day, sometimes from a menu others from warmed dishes on the bar with extras available. The day of the function we were told that anything like fried eggs or omelets would cost extra even though it was supposed to be included in the price of our stay. They basically couldn't be bothered. They tried to compensate for their breakfast time mistake by providing us with a coffee machine with just one coffee pod that was never replaced and didn't work when we tried to use it. Housekeeping was erratic, we never knew what was going to be renewed. Someday we got face cloths and hand towels, others just a hand towel between us. We had slippers and bathrobes in our room, my daughter had neither. We actually had to ask for more loo paper at reception and they questioned our need - we had run out! I had to go down to reception to ask how to contact them on the room phone as there was no information about either the hotel, the neighbourhood or the city in the room. The worst thing though was the erratic and unidentifiable noise in our room. For four days we had the sound like an electric drill that was intermittent but often in our room and the hotel thought we were crazy to complain. It wasn't until one of the security guys came to our room late at night that he was convinced of the problem. Unfortunately on our 5th and last night a very loud and persistent buzzing hum woke my husband at 1 o'clock in the morning and was identified by reception staff as coming from a close by building. This was amplified by the lack of closed doors on the top floor, lasted for a couple of hours and was then blamed for the mystery drill like noise in our room. I'm sure this was not case but more likely to be an air lock in the hot water pipes that were buzzing loudly for hours in a closet just outside our room. It woke us several times every night. Our stay could have been so much better but sadly wasn't so I don't recommend this as a place to stay and avoid the upper floor if you want a quiet night's sleep.

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