Villas Mercedes

“Best Choice in Zihuatanejo.”

We stayed at Villas Mercedes several times on our way to the States and back. Jorge, Elena and all the staff provided excellent service. Room 4 has a nice tub on the balcony, and we also stayed in room 8, off the pool. Rooms were clean and comfortable.

“Another Great Stay at Gem of a Hotel.”

Villas Mercedes has a great location and thoughtful, friendly staff. My spouse and I stayed in Rm 2 on the 1st floor, that looks out to the pool. It features 1 bedroom, a kichenette with a regular size refrigerator, hot plate, toaster, and a coffee maker. It has a large living room with couches th… more

Villas Mercedes has a great location and thoughtful, friendly staff. My spouse and I stayed in Rm 2 on the 1st floor, that looks out to the pool. It features 1 bedroom, a kichenette with a regular size refrigerator, hot plate, toaster, and a coffee maker. It has a large living room with couches that could double for single beds. Jorge was very helpful in allowing us to print out boarding passes on the front desks computer (American at ZIH does not allow electronic boarding passes). The front of Villas was repainted white while we visited. The beach is only 2 blocks, and many good restaurants are across the street. We spent a great week and will be back.

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“Favorite little hotel in "Z".”

We have been returning year after year before going to our stay at a resort. We love the location to all the different little restaurants on Calle Adelitas. It is amazing how many restaurants that have sprung up since the street had been closed and reopened. So many now offer the grilling on the st… more

We have been returning year after year before going to our stay at a resort. We love the location to all the different little restaurants on Calle Adelitas. It is amazing how many restaurants that have sprung up since the street had been closed and reopened. So many now offer the grilling on the street. A few it seams on some nights to have reservations. If we don't have reservations at our favorite and is full, we will just walk along until we find one that has what we want. The hotel is small and have guest that return year after year and your choice of rooms may not be available in the high season. The returning guest will make reservations while there to make sure of the choices available at the time. We have have waited a week before making reservations and the room we wanted will not be available.

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“Nice, clean, well located hotel.”

Jorge is the most helpful person! He is the person that makes the hotel awesome. He hauled our big heavy suitcase up the stairs (no elevator). We asked about drinkable water and Jorge brought up a 5 gallon jug of water. If a light burnt out it was changed right away. If needed assistance speakin… more

Jorge is the most helpful person! He is the person that makes the hotel awesome. He hauled our big heavy suitcase up the stairs (no elevator). We asked about drinkable water and Jorge brought up a 5 gallon jug of water. If a light burnt out it was changed right away. If needed assistance speaking to a taxi driver, Jorge was our helper. Kitchen has a couple of knives, silverware, cutting board, 2 frying pans but NO pot. There is a mini fridge but the small freeze door has been broken off so all our vegetables froze in the fridge and if we turned the fridge down, nothing would stay frozen and the bar at the bottom of the fridge door was gone so we couldn’t place milk or pop or tall items upright on the door. The room 6 mini fridge needs replacing. Unable to use the BBQ currently because of Covid so it is only for employees. It took awhile for hot water to arrive but there was hot water. There were small soaps and shampoo. Needed to borrow the hair dryer from the front desk. Pool was very cold but certainly cooled us down! Pool Towels supplied at the front desk and returned to the front desk. The safe is very small, it was difficult to get our 2 ten inch iPads into it. Our larger concern about the safe was we had to open it with a key and didn’t know how many other people had access to the same safe key. If the keypad worked, then only we would know the keypad number, this is the one item I wish the hotel owners would update. There are double locks on the balcony door, only 1 door handle lock on the interior door, no deadbolt or swing bar lock that would give extra security. And as other reviews, all keys are still on 1 key ring. We brought a couple of small lights that hang so if we needed to take the power key out to open the safe, we had light. Suggestion to owner is to add a battery powered light in the closet that sticks on the wall. It was very nice that the Villa Mercedes has a lot of restaurants around it but if you want to go to the Malecon, it is only about a 10 minute walk. Villas Mercedes is clean, has hot water, and is in a great location. Jorge is very helpful. I have already recommended Villas Mercedes to friends and we will return in the future. Thank you to all the staff for a great stay.

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