Surestay Hotel By Best Western Maya Yucatan

“Close to everything and GREAT service”

We were in Merida for a quick weekend over Day of the Dead. The front desk folks, Pedro and Jose, were incredibly helpful (I had a group of 19 with me). I cannot say enough about them. The rooms were spacious and clean, albeit very simple. The air conditioning in one of the rooms was not funct... more

We were in Merida for a quick weekend over Day of the Dead. The front desk folks, Pedro and Jose, were incredibly helpful (I had a group of 19 with me). I cannot say enough about them. The rooms were spacious and clean, albeit very simple. The air conditioning in one of the rooms was not functioning, and it took two days to remedy the situation, but other than that, the hotel was fine. It's very close to the main Zocalo. Walking distance to all of the major things in Merida. They DO NOT exchange money at this hotel, but there is a bank (banco azteca) just a 1/2 block away. They do NOT accept american dollars at the restaurant, so be sure to have pesos before you go for the buffet breakfast (approx. $7 per person). The buffet is nice, but there are so many other restaurants in the area...check them all out!

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“great location two blocks from down town, easy to walk around”

The front desk staff is very nice and smiling all the time, also the bell boys. They can tell you where to go for a 1 day tour, very helpfull and you can trust them. The room was clean and good view to the city. Small pool clean nice garden , lovely restaurant

“You'd think this is a nice place but we had problems.”

I really wanted to love this budget hotel but beyond the face of the hotel, it's just too run down with too many problems. Cons...our air conditioning did not work. They recharged it and said it was fine. It was not, they discovered there was a damaged coil. We insisted they move us. They relucta... more

I really wanted to love this budget hotel but beyond the face of the hotel, it's just too run down with too many problems. Cons...our air conditioning did not work. They recharged it and said it was fine. It was not, they discovered there was a damaged coil. We insisted they move us. They reluctantly did after arguing. In the new room, the shampoo was filled with water. Uh, ok, weird. The next morning we packed up again and moved back to our original room and the air conditioning was fine. We stayed two nights. Only one towel in the room for two guests. No breakfast as advertised. Pros....nice, cool lobby, budget price, clean although the move back to the original room and very dingy sheets on one bed although clean. Pool looked pleasant and two bottles of water in the rooms and there is an elevator. Hair dryer must be checked out from front desk. At face value it seems ok but behind the scenes, not so much. I would not stay here again.

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