Holiday Inn Mexico City-Plaza Universidad an IHG Hotel

“Bueno!”

The hotel caters to American travelers, with a well-versed staff and amenities. I found the conference facilities very accommodating and spacious. The staff was only too happy to be of service. The lobby is grand and inviting. The breakfast buffet and lunch offerings were plentiful. The neigh... more

The hotel caters to American travelers, with a well-versed staff and amenities. I found the conference facilities very accommodating and spacious. The staff was only too happy to be of service. The lobby is grand and inviting. The breakfast buffet and lunch offerings were plentiful. The neighborhood is pedestrian-friendly with stores and shops close by. The room was quite comfortable in both temperature and furnishings. Parking was secure and attached to the Hotel.

less

“For what is a hotel and a resort (or a restaurant) but just a sum of products and service?”

Coming from more three decades of hotel and foodservice background, I can say that there are some shining moments with the service and facilities of Holiday Inn Plaza de Universidad. Most people I met and/or mingled with in Mexico City are not (full) English speakers. However, there are some, an... more

Coming from more three decades of hotel and foodservice background, I can say that there are some shining moments with the service and facilities of Holiday Inn Plaza de Universidad. Most people I met and/or mingled with in Mexico City are not (full) English speakers. However, there are some, and they might be a lot ratio-wise, in the short time I spent there, that really go the full nine yards in trying their very best to communicate in English. And with this, I salute you all, Señores y Señoras… muchos gracias. For what is a hotel and a resort (or a restaurant) but just a sum of products and service? The amenities of Holiday Inn Plaza de Universidad are not exactly mind-blowing, perhaps they decided to keep it low key intentionally? But as all humans need it in 2019, bidets are probably a must in a brand-name hotel. The rooms are fantastically clean and tidy. The WiFi is very strong. The elevators and public areas are pristine and in good condition. Although design wise, the main entrance’s stairs pose quite a risk for it being the same colour. Was there a wheelchair access ramp? I did not see one. Maybe at the back parking entrance I guess? But the Staff, I must mention here, for they deserve to be in the limelight— • Eduardo is the best restaurant waiter I have met. He would espy me coming in and for the second time, already knew my name, and my preference in coffee and set-up. Bravo, Eduardo! I wish for all the world’s waiters to and foodservice professionals to be like you. • Chef Jesus Soto, who was only too kind and generous to show me around the restaurant, guided by the charming “English translator”, the waitress Maite. Thank you, Chef Jesus and Maite! • The room attendant who constantly cleaned my room, and was only too kind in greeting me everytime, I forgot her name, but she is I consider, one of the unsung heroes of Holiday Inn Plaza de Universidad and really deserves a raise etc. • Paulo from Front Desk, however, is the extreme opposite of everybody, and is not deserving a position in guest relations. He has absolutely no skills in human interaction. His other comrades in that department however, are graceful and courteous. Muchos Gracias, Holiday Inn Plaza de Universidad! p.s. Another hero in this cinematic visit is the fantastic Marcos. My HI Plaza de Universidad Driver, who was most gracious and congenial. I salute you, Sir!

less