Porton Del Cielo

“A commanding view over Lake Pátzcuaro, but...”

Fairly costly Dia de los Muertos packages require a three day stay, we are actually booking 4 to include a warm up day(?!) The welcome is odd, not particularly friendly, almost like we’re not expected, when we respond ‘yes’ to the query ‘do we want help with our luggage?’, none is forthcoming. How… more

Fairly costly Dia de los Muertos packages require a three day stay, we are actually booking 4 to include a warm up day(?!) The welcome is odd, not particularly friendly, almost like we’re not expected, when we respond ‘yes’ to the query ‘do we want help with our luggage?’, none is forthcoming. However the stylish and quirky hotel is attractively decorated and gets a fun personalised ‘Day of the Dead’ treatment. The hotel warms up (in every sense) when other guests arrive. The included dinner followed by lake & cemetery tour on the Day of the Dead night was excellent, be prepared for a long night, we arrived back at 05.30 after an experience to remember forever. Buffet breakfast was much welcomed after a doze. Nice public areas and spacious, if chilly, dining area. Can’t see the point of a guttering fire if the outside doors are wide open. Although we are in their premium room on a premium package everything is extra, bottled water, coffee capsules (that don’t get replaced ((after twice daily requests)) for two days after consumption), even adding eggs to the included breakfast is charged. Given what we’re paying this just feels plain mean. There is a basket of (chargeable) nibbles wines, but no minibar for cold drinks. Pillow cases don’t cover the entire pillow so a mouthful of feather quills in the night is likely, I used a T shirt to cover the rest. Multiple requests for extra pillows takes two days to get actions. Proper sized pillowcases never materialised. The room’s huge terrace gets noise and smells from the kitchen when their extract is on, but the view of the lake compensates. Shaving mirrors - bonus point. Poor soundproofing, you hear everything from the reception area below - minus five points. This certainly isn’t a bad hotel, it just needs some care & attention, and a better sense of hospitality.

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