Safi Royal Luxury Valle

“Outstanding”

Excellent and outstanding service since we arrived until we left, very willing to help out. Neat and spacious rooms. would stay there again.

“Baffled that this hotel is not more highly rated by travelers. We were IMPRESSED!”

After our family’s recent stay at the Safi Royal Luxury Valle, we are truly confused by the reviews criticizing the staff and service and are baffled by the fact that this property is not rated higher! There were numerous staff at the door, front desk and restaurant and we never waited more than a… more

After our family’s recent stay at the Safi Royal Luxury Valle, we are truly confused by the reviews criticizing the staff and service and are baffled by the fact that this property is not rated higher! There were numerous staff at the door, front desk and restaurant and we never waited more than a few moments for friendly assistance in both English and Spanish! Upon arriving in our room, we found it to be very warm. We flagged down a housekeeper who could not fix the problem, but she must have notified the front desk because within 5 minutes, a manager and a maintenance person arrived. The silly issue was that our blinds had been left open, allowing the room to get very warm, but the problem was easily solved, and the room remained pleasantly cool the rest of our stay. One morning I dialed “0” to tell them that I had an item to be laundered. Again, less than 5 minutes later, a friendly lady knocked on our door to pick up the item that was returned cleaned by that evening. Twice we ate the hotel’s buffet. Lovely salad bar, several main entrees and the dessert spread was impressive! Again, EXCELLENT service, constantly removing our dirty plates and brining beverages with a smile! We also utilized room service twice, and the food was very delicious! SO MANY options and 24 hours a day!!! Honestly, there are more options on the room service menu than the buffet. And lest we forget about the fitness center (very big with several treadmills with TVs!) and the POOL! OH MY! Lovely spot, plenty of sun loungers (though, thankfully not in direct sunlight all day!) and the waterfall/slide provided lovely ambiance to just relax. Lastly, the location is ideal! VERY safe area with a HUGE mall across the street with many shops our teenager girls had never seen, as well as a more upscale mall attached. Our teens went shopping at the mall across the street several times during our stay. Between both malls, there are plenty of other fun things to do (movie theaters, escape rooms, arcades, golf simulators, you name it!) The ONLY thing that we missed having was a bar with bar stools. Yes, there is a bar and plenty of servers to bring you drinks wherever you are, but as social folks, we would have loved to have a bar to sit at and chat with other travelers. Over all, we cannot wait to return!

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“Best hotel in Monterrey”

Very nice and friendly staff and great location. The room was nice spacious and spotless. Very safe area and lots of restaurants, cafes, shops.