La Rinconada

“First Class”

We stayed here from February until June 2020. Everything was first rate -- service, accommodation, pool. The hotel is a convenient ten-minute walk from the main square. Stay here, you won't be disappointed.

“Relax”

We like the installations they were clean and most of all we enjoy the swimming pool. The only inconvenient was the noise of the road near by... but we are wheeling to return next year, because of the wander full weather.

“Once a lovely property, now a bit worn”

Based on the pictures we expected a top tier, vibrant resort. When we arrived we first thought the resort was abandoned. The reception was in a separate building and was more like a motel check-in. The clerk was friendly and tried to be helpful, but he was by no means bilingual. However, he was the… more

Based on the pictures we expected a top tier, vibrant resort. When we arrived we first thought the resort was abandoned. The reception was in a separate building and was more like a motel check-in. The clerk was friendly and tried to be helpful, but he was by no means bilingual. However, he was the most bilingual of the clerks on the other 2 shifts. The maintenance person was very helpful yet spoke no English. The grounds are beautiful and well-maintained. There were some amenities like pool tables, ping pong, tennis courts - but the swimming pool was freezing cold and badly in need of resurfacing. There were holes in the bottom of the pool. It would be easy to segment off one area and heat it as a hot tub since it gets very cold here at night. The unit was tired - the furniture was rustic but okay. However, the bathtub needed resurfacing, the door had a hole in it, the floors need to be repaired/repainted. The kitchen was well-appointed however. The front door was wimpy and needed better locks and maybe replacement. The screens are in need of replacement, especially on the slider. There is wifi but half the time it won't connect or shows connected by won't open websites. The most obvious issue though for us was the resort was barely ever occupied by anyone other than us. One day we did see maybe 5 or 6 other occupied rooms. Some of the units are owned it looks like, and others rentals, but in no way did we expect to be the only people in this fairly large resort. I wish we'd known - we probably still would have stayed because it is in a really great location, the housekeepers clean daily and clean well, and it is reasonably comfortable. Given that it is a 2 bedroom condo with kitchen, the value was very good.

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“I mean... It could be better”

So, I went there for a romantic long weekend, and when we arrived, the security guard didn't let us go through the entrance chain, even after we told him we were checking in. So he stated something about calling the room we were visiting, but we were NOT visitors, but guests. My mate had to get out… more

So, I went there for a romantic long weekend, and when we arrived, the security guard didn't let us go through the entrance chain, even after we told him we were checking in. So he stated something about calling the room we were visiting, but we were NOT visitors, but guests. My mate had to get out of the car and into the reception office to fix the matter. They REALLY need to train their security personnel. The place is ok. It's accessible and clean, but the rooms are cold AF. There's no insulation or heater whatsoever, and although you get many blankets, you have to be fully dressed to go from the bed to the bathroom at night, otherwise, you'll suffer A LOT!! IF you want to buy ONE bulk of wood for the fireplace, it's not really big and it's very pricy for what you get. Now, going back to the sheets and blankets: I had an... accident regarding my period, and I stained the box sheet, and the mattress cover (I'll spare you the details), and slightly stained the flat sheet. Also, we left a wet towel ON the bed. They charged us over 700MXN!!! (35USD) for all of them. Including the towel??? I get that you might need to wash them a couple more times, but it's like they charged for NEW sheets, and it's not like they were crispy white, to begin with!!! So, ok charge me 300 and 300+ for the box sheet and the mattress cover, but WHY WOULD YOU CHARGE ME for a wet towel that just happened to be on the bed???? Whatever, that completely ruined my mood. They also give you WIFI for ONE device, and you have to pay for any other device you might want to connect. Kind of unacceptable, especially considering you're traveling at LEAST as a couple, this is not a one-person destination. To finish, the pool has a heating system, but it's apparently on its lowest setting, that you can feel warm water coming out of the jets, but the overall temperature is FREEZING. AND you get harassed by a salesman at the pool while you're trying to relax. Really? Not fine with this whatsoever.

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