Villa Del Palmar Cancun All Inclusive Beach Resort & Spa

“Amazing service”

The place looks beautiful and the service is excellent . Very good experience

“First rate choice for families in Cancun”

An excellent choice for a relaxing family vacation in Cancun. While Cancun is very hot and humid in July, the hotels are much less crowded and that makes the experience for a large family (8 adults and 4 kids) much better: plenty of room in the pools, no fights for beach chairs, relatively easy to … more

An excellent choice for a relaxing family vacation in Cancun. While Cancun is very hot and humid in July, the hotels are much less crowded and that makes the experience for a large family (8 adults and 4 kids) much better: plenty of room in the pools, no fights for beach chairs, relatively easy to get reservations at the resort's restaurants, etc. Rooms are comfortable, the food is better than most "all inclusive" resorts. The staff is very friendly and while they will try to get you to go to some sort of timeshare/residence presentation, they do take "no" for an answer. The nightly entertainment next door (at Garza Blanca under the same ownership) was much better than expected and truly enjoyable. Rooms were quiet, with the exception of those on the far end of building 3 where the roar of the massive air conditioning units for the hotel next door was constant and might be a problem for some.

less

“Second class citizen”

We stayed her for a week in July. This was our second visit here, and will probably not return. First the positives: We had a two bedroom unit, and it was lovely. Very clean, great AC, everything in working order, excellent house keeping and room service staff, etc. Our two bedroom unit had tw… more

We stayed her for a week in July. This was our second visit here, and will probably not return. First the positives: We had a two bedroom unit, and it was lovely. Very clean, great AC, everything in working order, excellent house keeping and room service staff, etc. Our two bedroom unit had two masters, both with a king, with a middle living/dining/kitchen (which included a washer/dryer). They did take out the murphy bed in the living room this time, so would have been difficult if traveling with more than one teen. Staff (other than the pool concierge) were fabulous! From check-in, housekeeping, pool waiters, restaurant and bar staff were all wonderful. The drinks were great! A large selection of liquors, including top-shelf. Best drinks at any resort that we have been to. The food was delicious. We tried all of the restaurants, the buffet, and room service, and all were really good. Now the negative: The pool chair situtation was abysmal. Although the resort has a large "vip" pool area, the staff now save a large number of the pool chairs and all of the cabanas in the regular pool area. The pool concierges, who do not arrive until around 6:30 AM, have the night staff put out the yellow "vip" towels on all of the front seats, padded seats and the pool cabanas (again this is at the regular pool). Not only were we not able to get good chairs, the disparity between the "regular" and "vip" guest was smack-you-in-the-face insulting (keep in mind that this is a "luxury" resort, with luxury pricing, even for standard bookings). The number of saved chairs far exceeded the "vip" guests, as the pool concierge will "sell" the saved spots (in the form of $20+ tip per day) to save chairs. We have stayed at many resorts over the past 30 years, including as vip, however this is a first place that blatantly takes away amenities from standard areas to accomodate vip and high-tipping guests. The pool concierge, who was handing out fruit kabobs, grabbed the tray away and walked past our "regular" chairs. The entertainment was scaled down this visit. As a disclaimer, we like lively pool music, pool parties, foam parties, etc. The music, for the most part, was elevator-boring. They did offer pool aerobics daily, however was scaled back to 30 minutes. They only offered pool water polo twice a week. They however did keep up the volleyball net in the pool. They also offered paddle boards, kayaks and a trampoline-type water park. They only has live music at the pool twice, a single person playing an instrument (last visit they has an ensamble several times per week). The entertainment staff were very nice, however I suspect that they are pulled among the other resorts. They do not have a coffee/pastry/dessert/ice cream shop at this resort, which is a huge negative, especially for my teens. They do have a Starbucks right outside the resort, but it is not included in the resort AI. The beach is 5 out of 10, but we were aware of this having been to this area multiple times. In summary, you may want to rethink about going to this resort, unless you are willing to dish out the $10,000 + as "vip" status. Avoid if you like a lively atmosphere and music. Avoid if you like large buffets (the buffet is only open at breakfast, and three to four evenings per week (no lunch buffet). If you prefer a quieter resort, where families can make their own entertainment, then this may be an option for you.

less