Hotel Olmeca Plaza

“In the heart of downtown”

If you wish to be in the heart of downtown and a few minutes walk away from the river, then this is a good option. We arrived after 5:00 pm and our reservations couldn’t be found. We were asked to have a seat while things were being sorted out. Our reservation was found after a while however th… more

If you wish to be in the heart of downtown and a few minutes walk away from the river, then this is a good option. We arrived after 5:00 pm and our reservations couldn’t be found. We were asked to have a seat while things were being sorted out. Our reservation was found after a while however they didn’t know if a room was available. Again we waited. In the main lobby there was a table with flavoured water and popcorn. We helped ourselves and enjoyed the snack. Again, after some time, one of the ladies at the desk rang her bell a few times to summon us to the desk. Our room was ready and we were given our wifi password and key. We weren’t offered any help with our bags or any directions on how to get to our room or which elevators to take. There were no apologies for the wait or confusion with our reservation. We found our room after a few missteps as we saw no one in the halls to help. Room was spacious and clean and the a/c works well. Shower wasn’t hot, lukewarm. Nice towels, plenty of toiletries and a hairdryer. Room had a safe and an ironing board as well as tv, refrigerator, desk and bottles of water. Wifi works well. Bed is comfy. There is a restaurant attached to the hotel and we decided to have breakfast. Bright and spacious with music and a smile when we arrived. There is a buffet however we opted to order from the menu. We were offered coffee and tea while deciding. One coffee mug at a chip where you put your lips and we asked for another mug and the waiter hesitated before finding another. We asked for the American breakfast. A plate of fruit arrived first and then after a few minutes two fried eggs. We waited thinking the rest would appear. After a few more minutes we managed to catch the attention of one of the waiters and asked where was the rest of the breakfast. The toast, juice, beans, etc. He disappeared quickly and a few minutes later returned with the eggs, some beans and fried plantains. Still no toast or juice. Again we looked for a waiter who eventually returned with juice, butter and jam. Still no toast. Salt and pepper aren’t typically on the tables in Mexico so we know to always ask for it. It never came. About 10 min from the first egg delivery - and that’s how breakfast came to the table vs being served - toast arrived. The bread was delicious. Never once did anyone apologize for not bringing the correct order or for the length of time it took to arrive. The restaurant was half full, 5-6 staff and most diners were enjoying the buffet so serving themselves. I am not one to complain and consider myself a gracious person. This hotel, compared to the many many we have enjoyed in Mexico, is missing the usual warmth and friendliness we have become accustomed to. I would like to note we met a chambermaid in the hall and asked her a question to which she responded with a huge smile and went out of her way to answer us. How wonderful it would be to have her greet guests.

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