Ag Hotel & Spa Marrakech

“Best service through and through!”

Excellent service through and through. Badr showed so much aniciative. Tofique was so helpful and informative, Hajan was friendly and attentive and the Manager, Sadia always made herself present and approachable to make sure visitors were satisfied with the hotel service. Best hotel ever! Yvonne.

“Best hotel service we've ever had anywhere in the world”

The staff here are not just nice because it's their job they. Are all genuinely LOVELY. Me and my mum came and had the best welcome service from any hotel we've ever been to. I actually was teary as I left Tofique,Bade,Sadie and Hajan we will miss you. Thank you for giving us such a lovely experie… more

The staff here are not just nice because it's their job they. Are all genuinely LOVELY. Me and my mum came and had the best welcome service from any hotel we've ever been to. I actually was teary as I left Tofique,Bade,Sadie and Hajan we will miss you. Thank you for giving us such a lovely experience. Best service EVER. The hotel is truly 5 star if I could give ten stars I would. IMMACULATE

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“1000 Thanks for everything”

We spent 5 pleasant and very comfortable days at the Ag Marrakech Hotel. I would like to thank Mrs. Hanane and Mrs. Saaida and the entire team for their interest and attention. Everything was perfect. I will definitely choose Ag Hotel Marrakech on my next trip.

“Not as good as it seems 😕”

The rooms of the hotel were lovely. The afternoon/evening staff were incredible. No job too big... however there were a few things that let the place down and this is why I had to drop a star. The gym was old, the running machine did not work at all. The leg machine plug had to be weighted down wi… more

The rooms of the hotel were lovely. The afternoon/evening staff were incredible. No job too big... however there were a few things that let the place down and this is why I had to drop a star. The gym was old, the running machine did not work at all. The leg machine plug had to be weighted down with a weight to stay on to use.... the spa facilities were basic and not to standard, the jacuzzi was not on, and you had to book the sauna up in the morning for a session in the afternoon. The massage was ok, however the lady spoke no English at all, me and my friend wanted treatments at the same time but the lady was alone working. So my friend had to wait an hour for me to have a massage then she had a pedicure, which was appalling to say the least, it took nearly 2 hours to do and the nail varnish was over her skin and had some toe nails half painted! These treatments were at an extra cost not included. Then to my surprise I notice that the food afforded for lunch and dinner was the same menu with less offered at lunch, and it was the same 8 meals every night to choose from with 2 dessert choices, and 3/4 starters. The menue never changed the 4 days we were there. The mixed grille the minced beef was served raw in the middle. Again we had to pay for this food at an extra cost. The included breakfast was the same everyday also, normally things were dry ie cakes bread muffins and pancakes, these were reheated on a grill when you wanted them. The omelette was good though but it was everyday the same thing. Only 1 restaurant, the place I booked said 2 restaurants. The retreat was quite and relaxing. If you went out it was difficult to get in and out as the securities English was also not good, I had to translate it to Arabic. So over all the evening staff made the stay bearable. If it wasnt for them I would have rated lower

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