Hotel Riu Tikida Palmeraie - All Inclusive

“Little gem of a hotel”

Just had a lovely week’s stay at this hotel, cannot recommend the hotel enough from the staff, cleanliness,food and drink. We arrived late at night and had a smooth check in, we were advised if we were hungry that there was food and drinks available at the restaurant, which I was very impressed. W… more

Just had a lovely week’s stay at this hotel, cannot recommend the hotel enough from the staff, cleanliness,food and drink. We arrived late at night and had a smooth check in, we were advised if we were hungry that there was food and drinks available at the restaurant, which I was very impressed. We did have about a 20min wait for the gentleman and his buggy to take us to our room as he was the only 1 who was working. Our room was very impressive as we didn’t expect it to be so big and spacious, it was spotlessly clean all round. We had tea/coffee making facilities, mini fridge and 3 large bottles of water which were replaced daily if drank.plenty of hanging space and selves to put clothes in the wardrobe and a safety deposit box which was free to use which makes a Chang. Breakfast and lunch is served in the same restaurant with waiters on hand to take you to a clean table, so no walking around for ages looking for a seat, The food was plentiful but as always with all inclusive not the hottest but a microwave is provided if required. Evening meal is served in a much nicer dining room where you were shown to your seat again a great touch and drinks were brought to you and topped up if needed. The grounds are kept lovely and tidy and with very pleasant staff. There is a free shuttle bus to take you and bring you back to the main square about 30min away which you do need to book your time slot on the app or at reception. We would highly recommend this hotel for anyone who is thinking of going and not to be put off by any bad reviews

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“Morocco Travel Experience”

Recently returned from a 7 night visit. The restaurant, animation, housekeeping, and bar teams are exceptional and work tirelessly to deliver a memorable guest experience. Our room was cleaned daily, and fresh towels were provided regularly. Unfortunately, the reception team did not consistently… more

Recently returned from a 7 night visit. The restaurant, animation, housekeeping, and bar teams are exceptional and work tirelessly to deliver a memorable guest experience. Our room was cleaned daily, and fresh towels were provided regularly. Unfortunately, the reception team did not consistently reflect the same high standards. Given the importance of their role in creating first impressions and supporting guests throughout their stay, there appears to be an opportunity for further training and development needed. A stronger management oversight to ensure consistently high standard of service across this area is required. It was sad to hear that the good reception staff from last year are no longer with the team, as their professionalism and customer-focused approach were a valuable asset to the resort. While the RIU app is a useful tool, it often seemed to be the primary solution offered by the reception team. A more proactive and personalised approach to guest assistance would further enhance the overall guest experience.

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“Great family vacation”

Positive Comments Excellent service throughout the hotel. Restaurant, Bar staff and animation team were amazing and very friendly. Food was very nice with plenty of choice. Rooms were a good size for families. Although there were no interconnecting rooms, having rooms next to each other with an add… more

Positive Comments Excellent service throughout the hotel. Restaurant, Bar staff and animation team were amazing and very friendly. Food was very nice with plenty of choice. Rooms were a good size for families. Although there were no interconnecting rooms, having rooms next to each other with an added outside door worked well. Pool was enjoyable. Free bus service into the centre of Morocco was very useful we did not had deal with taxi stress . All-inclusive package was excellent value for money. Very impressed that a family of four could stay in a 5-star hotel at this price through TUI Holidays. Overall, the hotel staff and food were amazing. Negative Comments Rooms could do with updating. Air conditioning was not very good. We had an issue with the bath tap in our first room and needed to change rooms. No interconnecting family rooms available.

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“Good stay and would return”

Lovely place, staff are really friendly, the entertainment staff (especially MAD ) will go above and beyond making sure you are ok and if we need anything we need they will be there for you. KHALID was just the nicest person I’ve ever met, full of smiles/energy and is really really lovely. The roo… more

Lovely place, staff are really friendly, the entertainment staff (especially MAD ) will go above and beyond making sure you are ok and if we need anything we need they will be there for you. KHALID was just the nicest person I’ve ever met, full of smiles/energy and is really really lovely. The rooms are dated and need a lick of paint, bedding is very thin and towels are very worn. Food is very much the same most days, could do with being hotter as most dishes were luke warm. Restaurant and all around is spotlessly clean, no rubbish anywhere. Always easy to find a sun-bed and umbrella, pool staff are fabulous but lifeguards one in particular who sits on the side of pool makes you feel very uncomfortable. Apart from that we had a very good week, hotel lovely and weather was amazing 40degrees plus. Would go back to explore more of Marrakesh.

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