Mandarin Oriental

“Gets better every year.”

I have stayed in many of the finest hotels in the world and in my opinion this is among them the staff are fantastic and Oussama looked after us perfectly as usual we come to this hotel every year for that reason. Absolute luxury.

“A haven in heaven”

This exclusive resort measures up with reams of excess joys, ones that have to be experienced to be fully appreciated. On arrival, guests are greeted with possibly the most delicious rose lemonade in the elegant setting of the hotel’s main campus lounge. We meet our butler, Yassin, who convinces us… more

This exclusive resort measures up with reams of excess joys, ones that have to be experienced to be fully appreciated. On arrival, guests are greeted with possibly the most delicious rose lemonade in the elegant setting of the hotel’s main campus lounge. We meet our butler, Yassin, who convinces us that his job is to ensure every detail of our individual preferences will be accommodated. Then begins our brief journey into the luscious oasis of tropical gardens and small private villas in one of the chauffeur driven open buggies. We arrive at the door to our home for the next week. Nestled quietly amongst the palm trees, bamboo and magenta bougainvillea are the guests’ villas. Our door opens on to a courtyard scented with orange flower, drifting and harmonising with the soft gentle lapping of water in the pool and jacuzzi, all lit with Moroccan tea lights. The air-conditioned interior, with its palace like proportions and high-quality furnishing, is immaculate and welcoming. This is a haven. This is heaven.   The staff are welcoming and polite. Nothing is too much trouble, and they genuinely want you to have more than you need. The breakfast is delicious, served by Melic who remains with us for our stay. You only have to tell Melic once how you take your coffee and how you like your eggs. He is a lovely gentle man, offering just enough of his own personality to ensure your trust but never so much as to intrude.     On day three our butler changes shift and we are greeted by Oussama. He is actually head butler and from this moment forth a text message is all we are required to send to ensures every taxi awaits us, every fresh juice appears in our room, his presence, his reassurance, his advice, remedies for stomach upsets, sincerity and humour. We’ve never experienced service like this anywhere in the world. One feels one has known Oussama from a very long time and yet he expertly maintains and protects his professionalism and consequently your privacy.  This is a man with intelligence and a deft touch. If he is your butler, as he himself assures, all will be well.   Thank you Oussama for the best holiday ever and we needed it. Thank you to the quiet chamber staff who kept our villa spotless, for the gardeners who quietly look up from their flower beds to greet you with warm smiles, thank you to the buggy drivers for going the long way round because we loved the buggy rides so much, thank you to the spotless spa and the staff who delivered facials and hammams.  And to the Mandarin Oriental, Marrakech *****.

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“10/10: an impeccable stay”

One of the best, if not the best hotel, we've ever stayed in. Location outside town is perfect, beautiful grounds and 10/10 service (best we've ever had without question): of particular note was Oussama our butler. He's so good a previous guest even recorded a song about him! He made our stay. Me… more

One of the best, if not the best hotel, we've ever stayed in. Location outside town is perfect, beautiful grounds and 10/10 service (best we've ever had without question): of particular note was Oussama our butler. He's so good a previous guest even recorded a song about him! He made our stay. Mellek at breakfast was also an amazing presence and enhanced our stay indescribably. We stayed in a pool villa and would recommend to anyone. Back in London now - and it all seems a (very good) dream!

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“Quality and luxury”

We have had a great experience. It is our fourth time we are visiting the hotel in Marrakesh. We have been very well received and wewould also like to send the special things to Ussama. He is the perfect host. Always attentive to all details