Mandarin Oriental

“Fabulous hotel”

Magnificent stay , quality of services outstanding, highly recommend

“Oasis in Marrakech”

An oasis in the middle of Marrakech if you visit during sunmer. A stunning hotel with expansive rooms that provides a level of service that is second to none. The housekeeping staff particularly deserve a tip of my hat due to the attention to detail. Thank you also to our butler Ali who helped us b… more

An oasis in the middle of Marrakech if you visit during sunmer. A stunning hotel with expansive rooms that provides a level of service that is second to none. The housekeeping staff particularly deserve a tip of my hat due to the attention to detail. Thank you also to our butler Ali who helped us book a venue for the Morocco vs Netherlands game. I do wish the hotel had more options to eat at but those that existed were great. The breakfast beef tagine was so flavorful! The best though was the spa, wow. The hammam and the massage we got for the Tangerine Delight (I can’t remember the proper name) was the best in our 3 week holiday across Morocco.

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“Gets better every year.”

I have stayed in many of the finest hotels in the world and in my opinion this is among them the staff are fantastic and Oussama looked after us perfectly as usual we come to this hotel every year for that reason. Absolute luxury.

“A haven in heaven”

This exclusive resort measures up with reams of excess joys, ones that have to be experienced to be fully appreciated. On arrival, guests are greeted with possibly the most delicious rose lemonade in the elegant setting of the hotel’s main campus lounge. We meet our butler, Yassin, who convinces us… more

This exclusive resort measures up with reams of excess joys, ones that have to be experienced to be fully appreciated. On arrival, guests are greeted with possibly the most delicious rose lemonade in the elegant setting of the hotel’s main campus lounge. We meet our butler, Yassin, who convinces us that his job is to ensure every detail of our individual preferences will be accommodated. Then begins our brief journey into the luscious oasis of tropical gardens and small private villas in one of the chauffeur driven open buggies. We arrive at the door to our home for the next week. Nestled quietly amongst the palm trees, bamboo and magenta bougainvillea are the guests’ villas. Our door opens on to a courtyard scented with orange flower, drifting and harmonising with the soft gentle lapping of water in the pool and jacuzzi, all lit with Moroccan tea lights. The air-conditioned interior, with its palace like proportions and high-quality furnishing, is immaculate and welcoming. This is a haven. This is heaven.   The staff are welcoming and polite. Nothing is too much trouble, and they genuinely want you to have more than you need. The breakfast is delicious, served by Melic who remains with us for our stay. You only have to tell Melic once how you take your coffee and how you like your eggs. He is a lovely gentle man, offering just enough of his own personality to ensure your trust but never so much as to intrude.     On day three our butler changes shift and we are greeted by Oussama. He is actually head butler and from this moment forth a text message is all we are required to send to ensures every taxi awaits us, every fresh juice appears in our room, his presence, his reassurance, his advice, remedies for stomach upsets, sincerity and humour. We’ve never experienced service like this anywhere in the world. One feels one has known Oussama from a very long time and yet he expertly maintains and protects his professionalism and consequently your privacy.  This is a man with intelligence and a deft touch. If he is your butler, as he himself assures, all will be well.   Thank you Oussama for the best holiday ever and we needed it. Thank you to the quiet chamber staff who kept our villa spotless, for the gardeners who quietly look up from their flower beds to greet you with warm smiles, thank you to the buggy drivers for going the long way round because we loved the buggy rides so much, thank you to the spotless spa and the staff who delivered facials and hammams.  And to the Mandarin Oriental, Marrakech *****.

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