Palais Ambrine

“A lovely hotel despite the illusion of it being better than what it is.”

Like other reviewers, we went on the photos of the hotel and the description. On arrival, I was disappointed with the reality of the hotel. However, we were moved rooms and this made a difference. The initial room was small and had a leaking air con unit. The staff were very helpful and kind and m… more

Like other reviewers, we went on the photos of the hotel and the description. On arrival, I was disappointed with the reality of the hotel. However, we were moved rooms and this made a difference. The initial room was small and had a leaking air con unit. The staff were very helpful and kind and made sure that our stay was lovely- house keeping were brilliant! We enjoyed the food which was fresh. I agree that if they spent money on doing up the hotel like another reviewer said, it could be the 5* hotel it claims to be; the spa could be amazing- but this is ‘could’. Not the reality. My daughter and I, in the end, had a wonderful time and we did not mind being so far out of town. If you book this hotel, please be aware that the photos do not reflect the reality. But, the staff were helpful and kind; the rooms cleaned every day and the pool and weather ensured we could chill and sunbathe. Also note this is a dry hotel so no alcohol is served.

less

“Relaxing stay.”

We had a lovely and relaxing stay here. We nearly did a last minute cancel after reading the latest reviews here, I'm so glad we didn't. We found the staff charming, friendly and helpful. The rooms were lovely, and although it is a bit of a trip out of town, the staff always arranged a taxi to get … more

We had a lovely and relaxing stay here. We nearly did a last minute cancel after reading the latest reviews here, I'm so glad we didn't. We found the staff charming, friendly and helpful. The rooms were lovely, and although it is a bit of a trip out of town, the staff always arranged a taxi to get out to us pretty quickly. I don't know how fully booked the hotel was, but although we saw guests at breakfast, it was generally quiet. We finished off our few days with a lovely massage and Hamman at the spa. I probably wouldn't have wanted to eat at the hotel every night as the menu didn't seem to vary (and no alcohol served, but that fine, it is Morocco) Tthe breakfasts were good.

less

“3* at best, misleading advertising NOT a 5*, good for a 3 star”

Review of Palais D’Lo Marrakesh August 2025 room 6 I did try to share all that follows with the person on the desk as I believe in sharing unsatisfactory elements direct with staff and not taking to the internet in the first instance, unfortunately his English was very limited, I asked for an evalu… more

Review of Palais D’Lo Marrakesh August 2025 room 6 I did try to share all that follows with the person on the desk as I believe in sharing unsatisfactory elements direct with staff and not taking to the internet in the first instance, unfortunately his English was very limited, I asked for an evaluation sheet but he struggled to understand what I was requesting so sadly here is the review now online, what should have happened was that I should have been asked if I was happy with my stay upon check out. My main complaint is that this hotel have rated themselves as a 5 star hotel, they are FAR from that, a GOOD 3 star is more accurate . GOOD STUFF - catering staff, servers, chef, cleaners ALL excellent POOL- great, clean , moderate music playing Pool presentation , the beautiful canopies on the sun loungers pictured online which was a huge selling point for me do not exist, when I questioned why? I was told they were in with housekeeping, why in the middle of holiday season would management make such a poor decision? SO disappointed, it killed the experience having to create makeshift coverings with towels ourselves. THE GROUNDS, online advertising makes it appear like the grounds are lush and beautiful to sit in , they are NOT, dead plants, bushes; management; employ a gardener, easy to fix. The beautiful fountains: all empty no water, how sad, again management why? SPA treatments Massage person was excellent! She mantained her spa room well, it was clean and comfortable, the rest of the Spa building, what a sad representation, dust everywhere, not cleaned, was worried going into the building as it looked unused BUT my spa treatment was GOOD. FOOD Presentation GOOD, menu was the most limited menu I’ve ever had to deal with but the meals were good, sadly hardly anyone ate there in the evening, we booked a breakfast and dinner plan so we went with it and was pleasantly surprised, compliments to the chef and server, really lovely pleasant service every single time, amazing freshly squeezed juices, absolutely lovely!!, the quiet restaurant , no problem for us as we lead very busy lives and the quite was nice for us. BREAKFAST Lovely buffet style lots of variety HOTEL ROOM Clean tidied every day ? Although stained headboards and one side of the lights did not work HOTEL GROUNDS inside and out - not directly in your path, dusty surfaces, crumbs on tables that were not in use, stained table cloths on tables not in use, paying guests don’t want to see that, again it’s down to management to create a better standard. Upon arrival we had a morning flight that sadly didn’t get us to our hotel until noon, we missed breakfast and lunch service hadn’t started, I had paid for a breakfast and dinner plan so asked for a bowl of fruit as we were tired and hungry, we were told no sorry the kitchen is closed, what a sad first impression, we struggled on until lunchtime and purchased a meal instead, a banana or apple or both with a drink would have sufficed, again management just a little more thought would have made our first experience of you pleasant. FINAL thought Book this hotel knowing it’s not a 5 star, it’s a decent 3* , Palais D’Lo you have mislead guests into booking with you, sadly now a detailed review is needed so ppl who have worked very hard for what they deserve as 5* arrive with lowered expectations. We didn’t allow any of the above to spoil our break, we booked tours and enjoyed Morocco and the lovely weather. Palais D’Lo you have the potential to be a 4 star hotel, spend some money and get the whole place cleaned, put water in all your fountains, maintain your gardens and outside seating and your spa building and you can carry yourself with pride. Disappointed but I still enjoyed myself because I paid good £ to do so.

less