Palais Tinmel

“Authentic Marrakech experience in the medina”

This riad is beautiful and we had an authentic experience staying in the medina. The staff are extremely attentive and are always on hand to help with organising our days out. The rooms are spacious and clean and beautifully decorated. Continental breakfast is included, we had something different... more

This riad is beautiful and we had an authentic experience staying in the medina. The staff are extremely attentive and are always on hand to help with organising our days out. The rooms are spacious and clean and beautifully decorated. Continental breakfast is included, we had something different every day. My favourite was the homemade donuts and pancakes. Taxis and the local tuk tuk drivers are very good, but make sure you agree a price before your journey. You can walk to the centre in about 30 minutes, but l would recommend a tuk tuk as they are so much fun. Eating out is very good value for money and would recommend Terrasse des epices for a fabulous evening meal on the terrace in the medina. Booking is a must, but worth it as the atmosphere is laid back with great live music softly playing. Thank you to everyone, especially the front of house staff for making our visit so memorable.

less

“Lovely Traditional Riad”

The riad was very lovely and traditional and the staff were very welcoming. You really feel you have stepped back in time to a very tranquil environment surrounded by palms and flowers. The riad is on the edge of the old town and many tuc tuc drivers don't know how to find it and taxis can't take... more

The riad was very lovely and traditional and the staff were very welcoming. You really feel you have stepped back in time to a very tranquil environment surrounded by palms and flowers. The riad is on the edge of the old town and many tuc tuc drivers don't know how to find it and taxis can't take you closer than a 4 minute walk. If you take a tuc tuc look for a narrow one as they will drop you at the door. You need to get the consierge to download the offline map to help you navigate your way around and also write the directions down for both the taxi drivers and separately for the tuc tuc drivers. We were a group of 4 friends and had two rooms. The twin room had limited storage space and the bathroom while fully functional had plaster walls which looked a bit tired. The rooms were cleaned every day and the riad was well kept. There is a plunge pool which has quite steep steps into it, but was very refreshing and allowed us to cool down. There are a few nice seating areas downstairs but we preferred the ones upstairs to sit at night and relax and there are also a few sunbeds to catch the sun. Breakfast consisted of fresh orange juice, tea and coffee and a variety of bread, pancakes and various savoury rolls. We also asked for omelettes and boiled eggs as I am gluten intolerant. We ate out most nights and our meals in the nearby Limoni italian were good, 61+ a french restaurant in the new town was good. We spent our last night at Comptoir which was a bit pricier but was a lovely busy place with live music and entertainment. If you look lost people will materialise and offer to help, they then demand large amounts of money. Give them a small amount if they have been helpful but chase them if you don't want help. The beauty of the Palais Tinmel is its a wonderful old authentic riad and very romantic and the staff made you feel very welcome. My friend loved how they welcomed you back at night and asked about your day, its a lovely antidote to the hustle and bustle of Marrakech.

less

“Unfortunately, not the customer service that I expected”

A friend and I stayed at the Palais Tinmel. We have booked elsewhere but were informed due to the earthquake the accommodation was not available which was fine as the tour operator informed us they would find us an equivalent. I had contacted the Riad prior to arrival as one of the reviews had... more

A friend and I stayed at the Palais Tinmel. We have booked elsewhere but were informed due to the earthquake the accommodation was not available which was fine as the tour operator informed us they would find us an equivalent. I had contacted the Riad prior to arrival as one of the reviews had indicated it is difficult to find and it was so thank you for that. The receptionist organised a taxi from airport to the Riad and collected us from the drop off point. Their transfer service is a pricey however we would never had found the Riad so it was worth. The Riad is beautiful and different staff each give you a different service. The first day we set off and walked it to the square which was easy. On the way back we found it to be a nightmare to get back. The following morning we spoke about our eventful journey back to the Riad the evening before. A different member of staff was incredibly helpful and guided us how to return to the Riad. As we did not want to experience the return we decided to get a taxi back from the square every evening and walk back to the Riad through the medina walls which was safe. You are met by eager children and some adults who live in the local surroundings near the Palais Tinmel :-) Do not expect anything to do at the Tinmel. It is very quiet. There are only 3 sunbeds. The breakfast is 5/10 and repetitive. The rooms are dated. The surrounding beautiful. The worst aspect of the trip was on the day we left. We agreed the night time before leaving the receptionist would assist with our luggage (beware lots of steps) and take us to the transfer point again arranged by the Riad. We had an early flight what can go wrong? Early hours of the morning the member of staff we had arranged it with was nowhere to be found. We waited, we called, we messaged via whatsapp, we range bells we knocked on office doors. No one, which was concerning. After some time we got our luggage down huffing and puffing and wheeled them to where the transfer car was waiting. The driver said he had called but there was no answer. We were extremely lucky. What a let down. We later found out that the member of staff was attending to another guest. Lucky guest but not lucky for us. My suggestion would be Palais Tinmel if you are aware 2 guests are leaving on the same day, the same time would it not be possible to have 2 members of staff working? And if that member of staff knew he was supposed to help us in the morning should he not have informed someone of the other urgency? Please feel free to ask any other questions.

less

“Basic and standard Riad.”

You get what you pay for, don't expect anything more than a standard service. I went to celebrate my birthday in Marrakesh, not my first time in the city though, we arrived around 11AM and not even a typical mint tea was offered at check in, they left us waiting for an hour to be told that the r... more

You get what you pay for, don't expect anything more than a standard service. I went to celebrate my birthday in Marrakesh, not my first time in the city though, we arrived around 11AM and not even a typical mint tea was offered at check in, they left us waiting for an hour to be told that the room would only be ready around 3PM. I requested something to eat while we waited, a plan omelet was provided, which cost us 100MAD. In the bathroom, it got completely wet when using the shower, it was 4 days mopping the bathroom floor with a towel. The location is far from the central square (30 minutes), you practically have to cross the entire medina whenever you want to visit some tourist place or have a meal, and the path is not that pleasant. Breakfast consisted of pastry reheated in the microwave, nothing fresh. Very late on the last night, an invoice was presented regarding the city taxes + a simple mint tea (60MAD?) that had to be paid in cash, which I questioned as I would not exchanging money to pay for it at the last minute. In short, given the huge Riads offers in the region, I would definitely choose to stay elsewhere.

less