Maputo Afecc Gloria Hotel

“We can only speak as we find”

We have read the other reviews on this hotel and wonder which place they stayed - different hotel from us? Firstly the staff. We only speak English and had no problem whatsoever communicating with the staff -with whom we interacted on many levels. When we arrived our booking was not evident - it… more

We have read the other reviews on this hotel and wonder which place they stayed - different hotel from us? Firstly the staff. We only speak English and had no problem whatsoever communicating with the staff -with whom we interacted on many levels. When we arrived our booking was not evident - it was booked for us less than an hour before by our insurance company. Two gentlemen sorted this out and I was shown me to our room. I was very impressed. Admittedly it did appear that we had been given a free upgrade but nonetheless it was very nice. Yes there are a lot of light switches but they are not that hard to figure out. The balcony was indeed a bonus. We had to spend a lot of time in the room as I had just come out of hospital after an unplanned operation on my ankle following an accident and we were waiting for flights home to be arranged. We stayed at the Gloria for 4 nights and thoroughly enjoyed our stay. We thought that the choice of food for breakfast was excellent. Obviously we only sampled small parts of the menu but there was an extensive choice. Maybe we have bland taste as suggested by others but we thoroughly enjoyed the Chinese food in the restaurant. We ate one night at the Italian restaurant next to the shopping centre behind the hotel. This was also nice. I was unable to access the shower in our room properly due to my injury and asked for a plastic garden chair or similar. The lovely lady on reception arranged for a chair to be sent up. I said it was not suitable as it was too grand and would be ruined if it became wet. I was told it was a "small sacrifice to make for a guest". Exceptional customer service. In the end we managed to use the chair without getting it wet by using bin liners over it but the sentiment that it did not matter if I ruined the chair was greatly appreciated. We have absolutely no negative comments to make about the staff. High praise from us. Thank you.

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“No Breakfast available on a bed and breakfast booking”

We have often stayed at the AFECC Gloria Hotel for a quick overnight stay. As you can have an early breakfast at 6am we booked the bed and breakfast deal We arrived for breakfast at 6.15am to find that they had no stock of anything. There was black coffee. No milk, eggs, toast, fruit. Not a singl… more

We have often stayed at the AFECC Gloria Hotel for a quick overnight stay. As you can have an early breakfast at 6am we booked the bed and breakfast deal We arrived for breakfast at 6.15am to find that they had no stock of anything. There was black coffee. No milk, eggs, toast, fruit. Not a single thing to eat for breakfast in a hotel this size. When I went to enquire at reception on checking out, the receptionist told me that he had no authority to give me a refund and could not contact the manager on his cell phone as he could not speak English, only Chinese. I find this totally unacceptable. No one from the hotel has since contacted me.

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