Hilton Queenstown Resort & Spa

“Nice and relaxing”

Everything was clean and comfortable. Great location.

“A wonderful experience for family”

A great experience wonderful customer service and lovely food

“Great stay!”

Really enjoyed our stay at Queenstown Hilton. The property is slightly aging but the original design does a good job hiding it. Staff were pleasant and helpful. Breakfast buffet was very busy and staff were overwhelmed but we found a good selection available and service was speedy. Thanks for an en… more

Really enjoyed our stay at Queenstown Hilton. The property is slightly aging but the original design does a good job hiding it. Staff were pleasant and helpful. Breakfast buffet was very busy and staff were overwhelmed but we found a good selection available and service was speedy. Thanks for an enjoyable stay.

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“Uncomfortable bed!”

Our trip to New Zealand began in Queenstown, where we stayed for two nights. We chose the Hilton for our stay. It is located about a 10-minute drive from the airport, on the shores of Lake Wakatipu, on the opposite side of the town. There is a ferry that connects the Hilton to the tourist area, wit… more

Our trip to New Zealand began in Queenstown, where we stayed for two nights. We chose the Hilton for our stay. It is located about a 10-minute drive from the airport, on the shores of Lake Wakatipu, on the opposite side of the town. There is a ferry that connects the Hilton to the tourist area, with a 20-minute crossing. Tickets can be purchased at the front desk for NZD 10 per person, per segment. The hotel is old and not very appealing. Check-in was quick and courteous. We were offered an upgrade to a lake-view room for an additional NZD 25 per night. The room assigned was #510. We are not entirely sure it was worth paying for the upgrade, as the view was in fact only partial, since another building stood directly in front of our room. The room, like the rest of the property, had an outdated and unattractive design. The window glass was very dirty. The room itself was spacious, with a seating area that included sofas sufficient for two people to relax, and a small balcony. The bathroom had poor lighting. There were two sinks, and a separate shower and bathtub. The bath amenities were complete. The air conditioning worked well and was quiet. The main issue was the bed: supposedly a king-sized bed, it was extremely uncomfortable because it was just two single beds pushed together, with a hard seam clearly noticeable beneath the sheet. There was complimentary instant coffee and water in the room. Daily housekeeping was provided, but there was no turndown service. We had the buffet breakfast in the restaurant, but the selection was limited, and some items were charged separately, such as espresso coffee. On one occasion, we ordered sparkling water at the restaurant and they didn’t have any—quite surprising! In summary, the hotel’s location may have been a strong point, but in reality it did not provide the restful sleep one would expect from a property of this standard.

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