Kingsgate Hotel Autolodge Paihia

“Perfect stay”

Very comfortable stay. Excellent sea front location. Good parking. Well equipped room for self catering. Has also a restaurant. Friendly helpful staff.

“Great location but overpriced motel”

Exquisite views of the bay from our junior suite. The breakfast that was included was so dreadful (canned fruit, egg slop and bad coffee from an urn) that after the second day, we ate a delicious breakfast at Zane Greys across the road on the pier for the rest of our stay. Not one hook in the bath… more

Exquisite views of the bay from our junior suite. The breakfast that was included was so dreadful (canned fruit, egg slop and bad coffee from an urn) that after the second day, we ate a delicious breakfast at Zane Greys across the road on the pier for the rest of our stay. Not one hook in the bathroom and only enough lounges by the pool for 2 people. I just don’t get it! Why can’t the amenities match the beautiful view and exorbitant prices. Unfortunately, I would not recommend this motel.

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“Sad, Rooms for improvement”

It was my first trip to Paihia. The Kingsgate hotel has one of the best locations in Paihia, a merely couple of minutes walk to the pier, restaurants, cafe, supermarkets and shops. From Kerikeri airport, it will take around 20 minutes to reach the hotel. Despite its prime location, the hotel has … more

It was my first trip to Paihia. The Kingsgate hotel has one of the best locations in Paihia, a merely couple of minutes walk to the pier, restaurants, cafe, supermarkets and shops. From Kerikeri airport, it will take around 20 minutes to reach the hotel. Despite its prime location, the hotel has a long way to go. The most notable fallback is housekeeping. They only make the bed, and replace towels, not vaccum the floor nor clean the toilet. The public area is dirty, ciggaret butts on the public walkway for days, amongst tissues and rubbishes. I stayed there for 4 nights, toilet stains and dirts on the carpet were not cleaned during my stay. I had to clean the bath tub myself. The another issue is the infestation of crickets. In summer, the bay area is infested with crickets. My room is on the ground level, these clawlies came in through the gap of the door, got into my pillow and bed, lots lots of them in my room. The cleaning staff kindly provided me with a bottle of insect spray. The first thing everyday after retuning to my room was to use tissue to fill the door gap. This is the last thing you wanted to do when in holiday. Again dead crickets just lied on the floor for 4 nights without being cleaned. Please see my photos attached. Some staff at reception are not welcoming at all, particularly the two young male staff, displaying their stoney faces and cold attitude all time, not a "thank you" from their mouth. Not sure if they were still under training. A large chunk of this hotel business is from large volumn of coach tours. So it is very busy when coaches carrying loads of people in and out very day. Although it is rebranded as a hotel under an international hotel chain, its services is far under what motels can offer. There is a pool onsite which is nice, and the gym is not operated by the hotel, but hotel guests can freely access. You have to obtain a special access card from the reception each time. You room key can not access to the gym. The kingsgate charges Hilton price but its services definitely do not match. I will certainly investigate other options next time.

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“New Zealand tour second stopover”

Lovely location looking over the bay. There is a road that can because me very busy between hotel and beach/water. Room had a strange smell but sure what this was but seemed cleaned and a little worn in places. Brown carpet really made it look drab though, Staff friendly and helpful.