Rydges Rotorua

“Helpful front desk”

Given a very noisy room - we complained after trying to have a rest on afternoon we arrived - the room was situated right next to a service shaft. Fair play to hotel front desk who moved us to another much more bigger and think recently renovated room, which we were more than happy with,

“Nice for a 4 night stay”

This hotel is right on the edge of Rotorua & good as base for exploring the area. It’s very close to Te Puia thermal springs & therefore there’s a bit of a pong, which you get used to eventually. The hotel has good parking & is easy to find with a decently priced fuel station close by. The staff he… more

This hotel is right on the edge of Rotorua & good as base for exploring the area. It’s very close to Te Puia thermal springs & therefore there’s a bit of a pong, which you get used to eventually. The hotel has good parking & is easy to find with a decently priced fuel station close by. The staff here are very helpful & there are decent facilities. The pool & hot tub at the rear are thermally heated & did look good, but we didn’t use them during our stay. We did use the bar for drinks & eating on an evening as it was a fair walk into town - substantial portions & good quality. The room was over the front entrance, so was busy & noisy 24 hours a day. It did keep us awake on occasions. The bed was very comfy. There was a fridge & drinks making facilities which were decent & we made good use of them. The bathroom was lovely & compact with a good strong shower & decent toiletries. The toilet was a bit close to the wall & anyone really tall might have an issue.

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“Dissapointed - Room 128”

It's our first of two nights here, and after a week on the road for work, I was really looking forward to relaxing in the hot pools. I have fond memories of bringing my family here over many school holidays, so I was excited to return. Unfortunately, the pools looks like they haven't been updated i… more

It's our first of two nights here, and after a week on the road for work, I was really looking forward to relaxing in the hot pools. I have fond memories of bringing my family here over many school holidays, so I was excited to return. Unfortunately, the pools looks like they haven't been updated in years. One of the jacuzzis wasn't working, even after I mentioned it to staff twice. During the school holidays the place is very busy, so having only one jacuzzi operating made it overcrowded. The working jacuzzi was cracked, and the entire pool area looked tired and in need of refurbishment. On a positive note, the reception staff were excellent. The young woman who checked me in was friendly, welcoming, and professional. Our room is comfortable, clean, and overlooks the pools, which is lovely. The restaurant, however, was very disappointing. The food looked nothing like the photos online. Just before 7pm when we went down for dinner, around half the buffet dishes were empty or needing filling. . There was only one roast meat available (pork), and the potatoes in the curry looked like leftover roast potatoes from the previous night's dinner. Most of the desserts had run out and weren't replenished until I had asked. There was no cutlery available for the deserts and the staff seemed confused or inexperienced. When I paid for the meal, the restaurant manager asked how it was. I gave him my honest feedback, but instead of listening, he became defensive. Even after I mentioned that I was staying for another night. He responded by saying, "Maybe you should eat somewhere else tomorrow night." I was genuinely shocked by that response. It was unprofessional and completely unacceptable from someone in a management position. At $65 per person for a inhouse guest, the buffet simply isn't worth the price. Between the poor quality of the food and the restaurant manager's attitude, it was a very disappointing experience. The reception team provided excellent service, but unfortunately the restaurant experience lets the Rydges down....

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